Summary: We cannot investigate this complaint about a moving traffic penalty charge notice as the matter is no longer within our remit since Mrs X appealed against it to the independent tribunal.

The complaint

1. Mrs X complains about a penalty charge notice (PCN) the Council issued to her when she turned into a prohibited street. Mrs X is unhappy the Council and London Tribunals did not cancel the PCN despite her having explained the reasons why she took this route. Mrs X feels the Council’s treatment of her is inhumane.

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The Ombudsman’s role and powers

2. The Local Government Act 1974 sets out our powers but also imposes restrictions on what we can investigate.
3. We cannot investigate a complaint if someone has appealed to a tribunal about the matter. (Local Government Act 1974, section 26(6), as amended)

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How I considered this complaint

4. I considered information provided by the complainant.
5. I considered the Ombudsman’s Assessment Code.

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My assessment

6. As per paragraph three, we cannot investigate because Mrs X appealed against the PCN to London Tribunals and the matter is therefore no longer within our legal remit.

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Final decision

7. We cannot investigate Mrs X’s complaint because it is no longer within our remit.

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Investigator's decision on behalf of the Ombudsman