Decision search
Your search has 56922 results
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Gloucestershire County Council (25 025 682)
Statement Closed after initial enquiries Other 06-Apr-2026
Summary: We will not investigate this complaint about the Council’s handling of Mrs Y’s personal data. This is because it is better dealt with by the Information Commissioner.
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Peterborough City Council (25 027 502)
Statement Closed after initial enquiries Council tax 06-Apr-2026
Summary: We will not investigate this complaint about Council Tax and liability because there is a right of appeal to a Valuation Tribunal.
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Surrey Heath Borough Council (25 027 803)
Statement Closed after initial enquiries Council tax 06-Apr-2026
Summary: We will not investigate this complaint about Council tax reduction because it is out of time and there is a right of appeal to a valuation tribunal.
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Slough Borough Council (25 019 174)
Statement Closed after initial enquiries Parking and other penalties 01-Apr-2026
Summary: We will not investigate Mr X’s complaint about parking Penalty Charge Notices issued by the Council. It would have been reasonable for Mr X to appeal to the Traffic Penalty Tribunal.
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Derbyshire County Council (24 017 129)
Statement Upheld Special educational needs 01-Apr-2026
Summary: The Council was at fault for delay finalising Ms X’s son’s (Y) Education, Health and Care (EHC) Plan. This caused Ms X distress and delayed her right of appeal to the Tribunal. It also failed to provide Occupational Therapy (OT) and Speech and Language Therapy (SALT) to Y. The Council delayed responding to Ms X’s communication and complaint, which caused additional distress. The Council accepted it was at fault and apologised. It should also make a financial remedy.
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London Borough of Camden (24 018 855)
Statement Upheld Special educational needs 01-Apr-2026
Summary: The Council was at fault for not issuing Y’s Education Health and Care Plan within statutory timescales. The Council was also at fault for its poor communication and delayed complaint responses. The Council has agreed to apologise and make a payment to recognise Y’s missed provision.
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London Borough of Harrow (24 021 256)
Statement Not upheld Other 01-Apr-2026
Summary: The Council was not at fault for the way it responded to Miss X’s reports of planning breaches and noise nuisance in her block of flats. It took account of the relevant law and its own procedures. It made a professional judgement the noise did not amount to a statutory nuisance and acted proportionately to resolve the planning breaches.
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Athena Healthcare (SNR) Limited (25 000 798)
Statement Upheld Charging 01-Apr-2026
Summary: Mrs X complained about the charging and care service provided by Athena Healthcare for Miss Y. Mrs X has disputed the charges owed and is unhappy with some care Miss Y received before her death. She says that this caused her added distress while Miss Y was going through end-of-life care. We found Athena Healthcare at fault. It should apologise and refund some of the charges paid.
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Athena Healthcare (SNR) Limited (25 000 798a)
Statement Upheld Residential care 01-Apr-2026
Summary: Mrs X complained about the charging and care service provided by Athena Healthcare for Miss Y. Mrs X has disputed the charges owed and is unhappy with some care Miss Y received before her death. She says that this caused her added distress while Miss Y was going through end-of-life care. We found Athena Healthcare at fault. It should apologise and refund some of the charges paid.
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London Borough of Bromley (25 001 793)
Statement Upheld Friends and family carers 01-Apr-2026
Summary: The Council was at fault for delays to its temporary and full approvals of Mrs X as a kinship foster carer. These delays meant she missed out on fostering allowance and fees. The Council was also at fault for its policy on fostering fees, which did not meet its statutory duties to kinship carers. This caused injustice to Mrs X and others. The Council will now make payments to remedy the injustice of all those affected, including Mrs X, and will amend its policy.