Decision search
Your search has 52233 results
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London Borough of Southwark (24 014 603)
Statement Closed after initial enquiries Council tax 30-Mar-2025
Summary: We will not investigate this complaint that the Council charged the complainant too much council tax. This is because there is insufficient evidence of fault by the Council and because the complainant could have appealed to the Valuation Tribunal.
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Avery Homes Grove Park Limited (24 015 525)
Statement Closed after initial enquiries Residential care 30-Mar-2025
Summary: We will not investigate this complaint about the standards of care and level of service the complainant received while in residential care. This is because there is insufficient evidence of any actions by the Care Provider having causing the complainant to suffer a significant and personal injustice.
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Thanet District Council (24 015 930)
Statement Closed after initial enquiries Allocations 30-Mar-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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London Borough of Islington (24 016 235)
Statement Closed after initial enquiries Allocations 30-Mar-2025
Summary: We will not investigate this complaint about the Council’s decision-making relating to Ms X’s request for a housing transfer. This is because the complaint is late and there are no good reasons why it could not have been made sooner.
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Birmingham City Council (24 016 445)
Statement Not upheld Other 30-Mar-2025
Summary: Miss X complains about issues concerning the renewal of their business lease and rent arrears. We have concluded our investigation without a finding of fault. While there were some communication issues, these do not alter Miss X’s contractual obligation to pay the arrears. The Council has discretion over lease renewals, and its decision to withhold renewal until arrears are cleared is not fault.
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London Borough of Brent (24 016 577)
Statement Closed after initial enquiries Housing benefit and council tax benefit 30-Mar-2025
Summary: We will not investigate Ms X complaint about the Council’s handling of her housing benefit and homelessness case. This is because the Council has offered a suitable remedy for the delays and because it is reasonable for Ms X to use her right of appeal. In addition, there is insufficient evidence of fault.
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London Borough of Lambeth (23 016 151)
Statement Upheld Allocations 30-Mar-2025
Summary: Mr X complained on behalf of his brother Mr Y that the Council failed to respond properly to his reports about anti-social behaviour and harassment. He says the Council delayed an emergency transfer. There was delay by the Council causing Mr Y avoidable distress. The Council has agreed a financial remedy.
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Hertfordshire County Council (23 017 153)
Statement Upheld Special educational needs 30-Mar-2025
Summary: Mr D complained about the Council’s special educational needs and disability service. We upheld his complaint finding the Council delayed in completing reviews of his child’s Education, Health and Care Plan between February 2023 and July 2024. It also communicated poorly and we considered it should have done more to review his child’s access to education. These faults caused injustice as distress and lost education provision. The Council has accepted these findings and at the end of this statement we set out action agreed by the Council to remedy that injustice and improve its service.
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Calderdale Metropolitan Borough Council (23 018 055)
Statement Upheld Enforcement 30-Mar-2025
Summary: Mr J complained that the Council failed to take action regarding a breach in planning conditions. Mr J says this caused stress and led to damage to his home. There were significant delays by the Council causing Mr J anxiety and uncertainty. The Council agreed to remedy this by updating Mr J and making a symbolic payment for the injustice caused.
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Heathfield Care Homes Limited (23 020 500)
Statement Upheld Residential care 30-Mar-2025
Summary: Mrs B complains about the care home’s delay in calling an ambulance for her mother and says her mother suffered dehydration and pressure sores because of the care home’s failures in care. We have not found fault in the way the care home decided to call an ambulance or its provision of liquids when Mrs B’s mother was taken to the hospital. However, there was fault in the way the care home assessed the risk of pressure sores and its care planning in this respect. The Home has agreed to apologise and carry out a service improvement.