Decision search
Your search has 52233 results
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Nottingham City Council (24 017 902)
Statement Closed after initial enquiries Allocations 28-Mar-2025
Summary: We will not investigate this complaint about the suitability of an offer of housing. It is reasonable to expect Miss X to have continued using the Council’s review procedure.
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Tameside Metropolitan Borough Council (24 017 953)
Statement Closed after initial enquiries Special educational needs 28-Mar-2025
Summary: We will not investigate this complaint about the Education, Health and Care Plan (EHC Plan) process for the complainant’s child. If Mrs X is unhappy with the EHC Plan it is reasonable for her to appeal to the First-tier Tribunal (Special Educational Needs and Disability). An investigation by the Ombudsman would be unlikely to add anything to the Council’s complaint response or achieve a different outcome. The delay by the Council in issuing a final EHC Plan is not significant enough to warrant an investigation and we will not look at complaint handling in isolation.
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Devon County Council (24 018 650)
Statement Closed after initial enquiries Highway repair and maintenance 28-Mar-2025
Summary: We will not investigate this complaint about highway maintenance because there is not enough evidence of fault to justify investigating.
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Hinckley & Bosworth Borough Council (24 018 949)
Statement Closed after initial enquiries Councillor conduct and standards 28-Mar-2025
Summary: We will not investigate this complaint about standards committees because any injustice is not significant enough to justify our involvement and there is no worthwhile outcome achievable by our investigation.
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Solihull Metropolitan Borough Council (24 018 976)
Statement Closed after initial enquiries Child protection 28-Mar-2025
Summary: We will not investigate this complaint that the Council was at fault in the course of a child protection enquiry relating to the complainant’s children, and in its response to her subsequent complaint. Our intervention would add nothing significant to the response the complainant has already received and is not therefore warranted.
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Bristol City Council (24 018 982)
Statement Closed after initial enquiries Alternative provision 28-Mar-2025
Summary: We will not investigate this complaint that the Council failed to make appropriate alternative educational provision for the complainant’s daughter and failed to ensure the delivery of provision set out in her Education Health and Care Plan. Our intervention would not add anything significant to the outcome which has already been achieved and is not therefore warranted.
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London Borough of Barnet (24 019 023)
Statement Closed after initial enquiries Child protection 28-Mar-2025
Summary: We will not investigate this complaint about a Council employee. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is no evidence of fault in how the Council has responded to Mr X’s complaint about a Council employee.
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Northumberland County Council (24 019 073)
Statement Closed after initial enquiries Assessment and care plan 28-Mar-2025
Summary: We will not investigate this complaint about poor care in a care home. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The complainant is not the most suitable representative to raise the complaint on behalf of the person living in the care home.
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Bolsover District Council (24 019 770)
Statement Closed after initial enquiries Other 28-Mar-2025
Summary: We will not investigate Mr X’s complaint about a payment he made which he said was unaccounted for in an automatic payment machine. We would not be able to reach a conclusion about what had happened and therefore there is no worthwhile outcome we could achieve.
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Lancashire County Council (24 019 858)
Statement Closed after initial enquiries Looked after children 28-Mar-2025
Summary: We will not investigate this complaint about the Council’s actions in seeking a renewed passport for the child looked after by Mrs X. As it is always necessary to ensure a person meets the passport and entry requirements for an overseas destination before booking a holiday, investigation would be unlikely to lead to a finding that fault by the Council caused the claimed injustice.