Decision search
Your search has 52233 results
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London Borough of Lambeth (24 009 478)
Statement Upheld Looked after children 30-Mar-2025
Summary: Ms X complained the Council delayed investigating her complaint via the statutory children’s complaint procedure and failed to carry out recommendations it agreed to as part of the process. Ms X says the Council’s actions caused her avoidable stress and frustration. We found fault by the Council. The Council has agreed to provide an apology and financial remedy to Ms X and to carry out the actions it agreed to as part of the statutory complaints process.
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Statement Upheld Special educational needs 30-Mar-2025
Summary: We upheld a complaint from Mrs E, finding the Council failed to adequately consider her child’s access to education during the 2023-24 academic year. We also found fault in it delaying issuing an Education, Health and Care Plan following a review. We considered the injustice caused by these faults included a loss of provision for the child and distress caused to Mrs E. The Council accepted these findings. It has agreed to apologise to Mrs E and make a symbolic payment to her.
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London Borough of Bromley (24 009 671)
Statement Upheld Special educational needs 30-Mar-2025
Summary: Mrs X complains the Council failed to secure all the speech therapy set out in her child’s Education, Health and Care Plan. The Council has accepted service failure in that three sessions were missed. It has apologised and provided catch up group provision. It has agreed to also refund the cost of three private sessions Mrs X organised.
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St Helens Metropolitan Borough Council (24 010 091)
Statement Upheld Special educational needs 30-Mar-2025
Summary: Mrs X complains the Council failed to meet statutory timescales when finalising her child’s education, health and care (EHC) Plan. The Council is at fault for the delay in issuing the final EHC Plan and failing to communicate with Mrs X effectively. It has agreed to provide Mrs X a financial remedy to acknowledge the delay and avoidable distress caused.
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Essex County Council (24 010 395)
Statement Upheld Special educational needs 30-Mar-2025
Summary: Ms X complains about delays in the Education, Health and Care Needs Assessment process regarding her child, Y. Ms X also complains Y has been out of education since September 2023. Ms X says this has caused both her and Y distress and frustration. We have found fault in the actions of the Council for delays in the Education, Health and Care Needs Assessment for Y and for failing to provide alternative education. The Council has agreed to issue an apology and pay Ms X a financial payment.
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South Tyneside Metropolitan Borough Council (24 010 607)
Statement Not upheld Assessment and care plan 30-Mar-2025
Summary: Mr B complained about the communications the Council had with him, around the time his wife (Mrs B) moved from their home into residential care. We did not uphold the complaint, finding no fault in the Council’s actions causing injustice to Mr B.
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London Borough of Barnet (24 010 743)
Statement Closed after initial enquiries Other 30-Mar-2025
Summary: We will not investigate this complaint about the actions of a Council officer and the decision to issue an Improvement Notice. We will not consider the complaint about the issuing of the Improvement Notice as we have previously considered this. We cannot require the Council to discipline the officer so we cannot achieve the outcome the complainant is seeking. We cannot decide whether the Council is liable to pay the complainant compensation or damages. Finally, it is not a good use of public funds to investigate concerns about the complaint process when we are not investigating the substantive issues.
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Herefordshire Council (24 011 209)
Statement Not upheld Child protection 30-Mar-2025
Summary: Mrs Y complains about the Council’s decision to implement Child Protection plans for two of her children last year. She says the Council based its decision on false information and malicious allegations and professionals breached her data. The Council upheld some parts of Mrs Y’s complaint due to administrative errors. There is no evidence of procedural fault by the Council which calls into question the decisions it made.
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London Borough of Wandsworth (24 013 072)
Statement Closed after initial enquiries Assessment and care plan 30-Mar-2025
Summary: Ms B complained the Council recorded inaccurate information about her late brother, Mr C, when he was assessed under the Mental Health Act. Ms B also complained the Council shared this incorrect information with her, meaning she was not aware of the reasons he was admitted to hospital. Ms B said this caused her and Mr C’s family great distress and meant Mr C did not get the care and treatment he needed. We will not investigate Ms B’s complaint about the Council because it is unlikely we could add to the response she has already received from the Council.
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London Borough of Hackney (24 013 542)
Statement Closed after initial enquiries Other 30-Mar-2025
Summary: We will not investigate this complaint about how the Council decided a licensing application for the sale of alcohol. This is because the complainant objected to the application having made relevant representations during this process, and therefore has a right of appeal to the magistrates’ court. We consider the complainant could reasonably exercise that appeal right if he disagrees with the Council’s decision. We therefore have no jurisdiction to investigate.