Decision search
Your search has 52233 results
-
Leicestershire County Council (24 007 312)
Statement Upheld Special educational needs 28-Mar-2025
Summary: Mrs X complained the Council delayed assessing her child’s education, health and care (EHC) needs, delayed issuing his EHC Plan and it failed to respond to her complaints. The Council is at fault. The identified faults caused Mrs X avoidable distress, uncertainty, delayed her appeal rights and unnecessary time and trouble. The Council has agreed to remedy the injustice by apologising and providing Mrs X with remedy payments to acknowledge the avoidable distress.
-
Royal Borough of Kensington & Chelsea (24 007 494)
Statement Upheld Homelessness 28-Mar-2025
Summary: Miss X complained that the Council failed to move her from her unsuitable temporary accommodation since December 2023. The Council was at fault for its failure to provide Miss X with suitable temporary accommodation and its poor communication with her. The Council was also at fault in how it dealt with Miss X’s review request and its complaint handling. These faults caused distress and uncertainty to Miss X, and she continues to live in unsuitable accommodation. The Council will take action to remedy the injustice caused.
-
Alina Homecare Services Limited (24 008 748)
Statement Closed after initial enquiries Charging 28-Mar-2025
Summary: We will not investigate this complaint about privately arranged care at home. The complainant signed a contract for the care, which has clear terms about cancelling the care. Although the complainant could not give notice because of hospital admission, the fees are still payable for the notice period stated in the contract. It is unlikely the Ombudsman can add to the Care Provider’s investigation of the complaint or reach a different outcome.
-
Hampshire County Council (24 009 177)
Statement Upheld Special educational needs 28-Mar-2025
Summary: The Council was at fault for failing to provide education to Miss Y for eight months, losing the paperwork from an annual review of her Education, Health and Care Plan, and delay issuing an amended Plan. Miss Y did not receive any of the provision in her Plan, causing significant injustice. The Council has agreed to apologise, make payments, and act to improve its service.
-
Birmingham City Council (24 009 995)
Statement Upheld Special educational needs 28-Mar-2025
Summary: Ms X complained the Council failed to issue her child’s education, health and care plan within statutory timescales and it failed to communicate with her effectively. The Council is at fault for delay in finalising the EHC Plan, failing to communicate with Ms X effectively and failing to hold an annual review within 12 months of a previous review. This caused avoidable distress to Ms X and to her child. The Council has agreed to provide a payment of £500 to Ms X and a payment of £500 to her child to acknowledge the avoidable distress caused. The Council has also agreed to make service improvements.
-
Leeds City Council (24 010 616)
Statement Upheld Homelessness 28-Mar-2025
Summary: Miss X complained the Council failed to consider evidence she provided in its decisions about her housing circumstances. She also said the Council failed to provide advice or follow correct procedures, communicated poorly, and sent letters to the wrong address. We have found the Council acted with fault by delaying its review of Miss X’s medical evidence. We have found the Council missed opportunities to consider whether Miss X was already homeless, or to consider planning the provision of interim accommodation. We have also found the Council communicated poorly. We cannot say how Miss X’s circumstances would have been different, but for the faults occurring, which causes uncertainty for Miss X. The Council has agreed to apologise to Miss X, pay a financial remedy to recognise the uncertainty caused, and provide training for its officers. There are parts of Miss X’s complaint we cannot investigate. We explain why in our decision statement.
-
Royal Borough of Greenwich (24 010 673)
Statement Upheld Residential care 28-Mar-2025
Summary: Miss X complained about how a care home commissioned by the Council managed Ms Y’s care. We find the care home failed to keep complete records, causing uncertainty to Miss X. The Council has agreed to apologise, make a payment to recognise the uncertainty caused and act to prevent recurrence.
-
Melton Borough Council (24 010 936)
Statement Not upheld Planning applications 28-Mar-2025
Summary: Mrs B complained that the Council had not considered the impact on residents when it approved an application for a phone mast. She says the mast is highly visible and has significantly impacted on her enjoyment of her garden. There was no fault by the Council in how it approved the mast.
-
London Borough of Haringey (24 011 598)
Statement Not upheld Assessment and care plan 28-Mar-2025
Summary: Mrs X’s representatives complain about the Council’s actions in seeking a suitable care provider for Mrs X. They say this meant Mrs X was without the care she needed for longer than necessary. We find no fault with the Council’s actions.
-
Statement Upheld Special educational needs 28-Mar-2025
Summary: Mrs X complained the Council failed to ensure her child (Y) received the specialist provision set out in their Education Health and Care (EHC) Plan. The Council failed to ensure Occupational Therapy (OT) and Speech and Language Therapy (SALT) provision was in place as outlined in Y’s EHC Plan for the 2023/2024 school year. This caused Mrs X distress, frustration and uncertainty and Y’s needs went unmet for longer than necessary. The Council should apologise and make a payment to recognise this.