Decision search
Your search has 52233 results
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London Borough of Newham (24 021 006)
Statement Closed after initial enquiries Parking and other penalties 30-Mar-2025
Summary: We cannot investigate this complaint about a Penalty Charge Notice because the complainant appealed to the tribunal.
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Hertfordshire County Council (24 021 110)
Statement Closed after initial enquiries Parking and other penalties 30-Mar-2025
Summary: We will not investigate this complaint about an unsuccessful application for a dropped kerb. This is because there is insufficient evidence of fault by the Council.
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Bury Metropolitan Borough Council (24 021 143)
Statement Closed after initial enquiries Parking and other penalties 30-Mar-2025
Summary: We will not investigate this complaint about congestion in a car park. This is because there is insufficient evidence of fault by the Council.
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London Borough of Hounslow (24 022 643)
Statement Closed after initial enquiries Refuse and recycling 30-Mar-2025
Summary: We will not investigate this complaint about a Fixed Penalty Notice that the Council issued Mr X for littering. This is because the Council has cancelled the fine so further investigation would not lead to a different outcome.
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West Northamptonshire Council (24 022 884)
Statement Closed after initial enquiries Housing benefit and council tax benefit 30-Mar-2025
Summary: We will not investigate this complaint about housing benefit and council tax reduction. It is reasonable to expect Miss X to use, or to have used, her tribunal appeal rights. It is reasonable to expect Miss X to take court action for the alleged damage to her health. It would be disproportionate to investigate other parts of the complaint in isolation.
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Royal Borough of Greenwich (24 022 939)
Statement Closed after initial enquiries Managing council tenancies 30-Mar-2025
Summary: We cannot investigate Mr B’s complaint about Council tenancy fraud. This is because we cannot investigate complaints about the management of social housing by councils acting as a social landlord.
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Surrey County Council (24 022 996)
Statement Closed after initial enquiries Highway repair and maintenance 30-Mar-2025
Summary: We will not investigate Miss B’s complaint that she tripped and suffered injuries due to the Council’s failure to make a road safe during roadworks. This is because it is reasonable for Miss B to pursue her compensation claim by taking the Council to court.
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Slough Borough Council (24 002 891)
Statement Upheld Special educational needs 30-Mar-2025
Summary: Ms X complained about delays and faults by the Council in its administration and review of her son’s Education, Health and Care Plan. We found the Council was at fault for delay in updating the plan; in carrying out an assessment and in reimbursing her for the cost of an occupational therapy assessment. These faults caused significant distress to Ms X and her son. The Council has accepted these findings. At the end of this statement, we set out action it has agreed to take to remedy this injustice and improve its service.
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Statement Not upheld Antisocial behaviour 30-Mar-2025
Summary: Mr X complained the Council did not act on his reports of anti-social behaviour, noise nuisance and bonfire nuisance from his neighbour. We did not find evidence of fault by the Council.
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Statement Upheld Special educational needs 30-Mar-2025
Summary: Miss X complained that the Council had delayed a review of her son’s (Y) Education Health and Care Plan in the year when Y was moving to his post-16 education. We found fault with the Council which caused injustice to Y and Miss X. The Council has agreed to apologise and make symbolic payments to Y and Miss X to recognise their distress.