Decision search
Your search has 52233 results
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London Borough of Hounslow (24 013 586)
Statement Closed after initial enquiries Homelessness 31-Mar-2025
Summary: The law prevents us investigating this complaint about Mrs X’s homelessness and housing applications. This is because Mrs X took court action on the key points. Even if the court action did not include one point - the Council’s review of its homelessness decision - Mrs X could reasonably have used her court appeal right on that.
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Surrey County Council (24 013 732)
Statement Not upheld Assessment and care plan 31-Mar-2025
Summary: Mr X complained the Council did not properly consider his reasonable adjustments. He says this caused him stress and anxiety. The Ombudsman finds no fault with the Council.
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Sheffield City Council (24 013 888)
Statement Closed after initial enquiries Assessment and care plan 31-Mar-2025
Summary: We will not investigate this complaint about how the Council considered the need for a Mental Health Act assessment. There is not enough evidence of fault with how it decided not to complete an assessment.
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London Borough of Camden (24 015 932)
Statement Closed after initial enquiries Council tax support 31-Mar-2025
Summary: We will not investigate Ms X’s complaint the Council. incorrectly stopped her council tax support. It is reasonable for Ms X to ask the Council for a review and then appeal to the Valuation Tribunal if she is unhappy with the Council’s decision.
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Surrey County Council (24 016 223)
Statement Closed after initial enquiries Charging 31-Mar-2025
Summary: We will not investigate this late complaint about Ms Y’s care and the associated charges. There is not a good reason for the delay in the matter being brought to the Ombudsman.
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Royal Borough of Greenwich (24 016 363)
Statement Closed after initial enquiries Allocations 31-Mar-2025
Summary: We cannot investigate this complaint about the Council’s failure to move a tenant to alternative social housing due to disrepair. This is because we have no power to investigate complaints about the Council acting in its capacity as a social housing landlord.
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City of Doncaster Council (24 016 827)
Statement Closed after initial enquiries Planning applications 31-Mar-2025
Summary: We cannot investigate this complaint about the Council’s decision to approve funding to a Town Council for a specific project. That is because this decision is one that affects all or most of the people in the Council’s area, and the law does not allow us to investigate such decisions.
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South Gloucestershire Council (23 011 699)
Statement Upheld Assessment and care plan 31-Mar-2025
Summary: The Council acted in line with charging regulations and guidance when dealing with Mr and Mrs Y’s financial assessments for care charges and so there is no fault. Communication with Mr X about Mr Y’s fall in a care home in 2023 was poor; this was fault causing avoidable confusion. The Council will apologise.
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Leeds City Council (24 017 860)
Statement Upheld Special educational needs 30-Mar-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s delay in completing her child’s Education, Health and Care needs assessment. The Council has apologised and provided an award in recognition of the delay. A further investigation by us would not lead to a different outcome.
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Milton Keynes Council (24 017 869)
Statement Closed after initial enquiries Homelessness 30-Mar-2025
Summary: We will not investigate Miss X’s complaint the Council provided unsuitable accommodation after she fled domestic abuse. That is because this complaint has not exhausted the Council’s complaint procedure and is late. We will also not investigate her complaint about rent charges for her temporary accommodation. The Council amended the tenancy date and agreed to review the charges. Further investigation would not lead to a different outcome.