Decision search
Your search has 52233 results
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London Borough of Enfield (24 023 063)
Statement Closed after initial enquiries Other 31-Mar-2025
Summary: We will not investigate Ms B’s complaint that her car was damaged by a pothole. This is because it is reasonable for Ms B to pursue her compensation claim at court.
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East Sussex County Council (24 023 097)
Statement Closed after initial enquiries Highway repair and maintenance 31-Mar-2025
Summary: We will not investigate Mr B’s complaint that his car was damaged due to the Council’s failure to maintain the highway. This is because it is reasonable for Mr B to put in a compensation claim, and if needed, take the Council to court.
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London Borough of Havering (23 020 738)
Statement Closed after initial enquiries Allocations 31-Mar-2025
Summary: We will not investigate this complaint about the Council referring Mr B and his partner, Mrs C, to its safeguarding team when they approached it about Mrs C applying to the housing register, causing them both significant distress and upset. We could not achieve more than the Council’s own investigation or a different result.
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London Borough of Sutton (24 001 763)
Statement Upheld Assessment and care plan 31-Mar-2025
Summary: There is some evidence the Council failed properly to consider Mrs X’s needs before she was discharged from hospital and did not give sufficient weight to the concerns expressed by her family. As a result the family made private arrangements for Mrs X to stay in a care home where she was later assessed as needing nursing care from the date of her admission. The Council has agreed to reconsider the date from which the financial assessment was calculated and offer a consolatory sum to Ms Y and Ms Z.
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City of Bradford Metropolitan District Council (24 004 408)
Statement Upheld Other 31-Mar-2025
Summary: We have upheld this complaint because the Council delayed considering a complaint at stage two of the children’s statutory complaints procedure. The Council has now agreed to resolve the complaint by issuing its stage two response without further delay. It will also apologise and offer to make a payment to the complainant to remedy the time and trouble they have been to.
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West Northamptonshire Council (24 005 344)
Statement Upheld Special educational needs 31-Mar-2025
Summary: We upheld Ms X’s complaint about delay in issuing Y’s Education Health and Care Plan and delay in arranging alternative educational provision. This caused avoidable frustration, uncertainty, distress and a loss of provision. The Council will issue an apology, and make payments for missed provision, distress/uncertainty and reimburse the cost of an Educational Psychologist's report.
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London Borough of Barnet (24 006 982)
Statement Upheld Other 31-Mar-2025
Summary: Mrs Z complained about the actions of an enforcement officer when he visited her property in respect of a breach of planning control. We have found fault with the Council’s actions. The Council has agreed to apologise to Mrs Z, make a symbolic payment of £500 and improve its procedures for the future.
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London Borough of Brent (24 007 115)
Statement Upheld Housing benefit and council tax benefit 31-Mar-2025
Summary: Mrs X complained about the way the Council assessed her request for a Discretionary Housing Payment. Mrs X says this caused her distress and financial losses. We have found fault in the Councils actions for failing to confirm if Mrs X received either Housing Benefit or Universal Credit before making its decision. The Council has agreed to issue an apology and pay Mrs X a financial payment.
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Leeds City Council (24 007 590)
Statement Upheld Special educational needs 31-Mar-2025
Summary: Miss X complained about how the Council reviewed and amended her child, W’s, Education, Health and Care (EHC) Plan. Miss X also complained the Council failed to provide W with education when they struggled to attend school. The Council was at fault in how it carried out W’s EHC Plan reviews and made changes to their Plan. The Council was also at fault in how it decided whether it should arrange alternative education for W. We cannot say, even on balance, that this fault meant W missed out on education. The faults caused Miss X upset, frustration and uncertainty. To remedy her injustice, the Council will apologise and pay Miss X £700. The Council will remind staff they must keep suitable records of their decision-making on alternative education provision.
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London Borough of Southwark (24 007 672)
Statement Upheld Allocations 31-Mar-2025
Summary: Miss X complained about the Council’s handling of her housing application and complaint. We find delay in the Council’s handling of her housing application and complaint, causing avoidable distress and uncertainty. The Council has agreed to apologise and make a payment to Miss X.