Decision search
Your search has 56921 results
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London Borough of Hounslow (24 021 003)
Statement Upheld Special educational needs 04-Mar-2026
Summary: Ms X complains the Council has not dealt properly with services for her family including reviewing an Education Health and Care Plan, her son’s education provision, blue badge applications, a carers assessment and has not handled her complaints properly. The Council is at fault because it delayed an Education Health and Care Plan annual review, failed to make special educational provision, closed a child in need plan without informing her and did not deal with part of her complaint through the correct complaints process. Ms X suffered a delayed right of appeal and Y missed special educational needs provision. The Council should apologise, make a symbolic payment to Ms X, repay Ms X costs of therapy provision and make service improvements.
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Hampshire County Council (24 022 218)
Statement Closed after initial enquiries Child protection 04-Mar-2026
Summary: We will not investigate Miss D’s complaint about the Council’s decision to carry out a child and family assessment. There is not enough evidence of fault to justify our involvement. We will also not investigate its handling of her information. The Information Commissioner is better placed to deal with this part of her complaint.
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Bristol City Council (24 022 486)
Statement Not upheld Homelessness 04-Mar-2026
Summary: Miss X complained about the way the Council handled her homelessness application and her level of priority on its housing register. We do not find the Council at fault.
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Derby City Council (25 000 786)
Statement Upheld Alternative provision 04-Mar-2026
Summary: We found fault by the Council on Mrs Y’s complaint about it failing to provide alternative education to her son, Z, who was without formal education from April 2024. It failed to show it properly considered whether it owed Z a duty to provide alternative provision. It also failed to communicate with her properly. The Council agreed to send an apology, make a payment for lost provision, a contribution towards advocacy and tuition costs, reviewing what happened, and reminding officers of what is expected of them.
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North East Mayoral Combined Authority (25 014 937)
Statement Closed after initial enquiries Parking and other penalties 04-Mar-2026
Summary: We will not investigate Miss X’s complaint the Authority sent her several unpaid toll charge notices after using the Tyne Tunnels. This is because there is not enough evidence of fault by the Authority to justify investigating.
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London Borough of Enfield (25 014 960)
Statement Upheld Council tax 04-Mar-2026
Summary: We will not investigate this complaint about council tax handling. This is because the Council has agreed to remedy the injustice to Mr X.
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Plymouth City Council (25 015 097)
Statement Upheld Safeguarding 04-Mar-2026
Summary: We will not investigate this complaint about adult safeguarding. The Council considered the safeguarding referrals but did not let the complainant know the outcome. It has apologised for that, which is satisfactory action. It is unlikely we would add anything further or reach a different outcome.
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Wakefield Metropolitan District Council (25 015 308)
Statement Closed after initial enquiries Traffic management 04-Mar-2026
Summary: We will not investigate Ms X’s complaint about the Council’s refusal to implement traffic calming measures on a nearby road or act to remove a blockage on the roadside footpath. There is not enough evidence of fault to warrant an investigation.
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Oldham Metropolitan Borough Council (25 015 411)
Statement Closed after initial enquiries Leisure and culture 04-Mar-2026
Summary: We will not investigate Mr X’s complaint about the parking system at a local leisure centre. This is because there is insufficient personal injustice. We will not investigate his complaint about a Freedom of Information request because it would be reasonable for him to refer the matter to the Information Commissioner.
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Lancashire County Council (25 015 417)
Statement Closed after initial enquiries Child protection 04-Mar-2026
Summary: We will not investigate Ms X’s complaint about the Council’s response to safeguarding matters relating to her niece. This is because there is no sign of fault in the Council’s decision not to investigate her complaint because she does not have parental responsibility for her niece.