Decision search
Your search has 56921 results
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East Sussex County Council (25 019 029)
Statement Closed after initial enquiries Highway repair and maintenance 04-Mar-2026
Summary: We will not investigate this complaint about highway maintenance because there is not enough evidence of fault to justify investigation and it is reasonable to expect Mr Y to go to court about the matter and the court is better placed to consider the complaint.
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London Borough of Barnet (25 019 901)
Statement Closed after initial enquiries Highway repair and maintenance 04-Mar-2026
Summary: We will not investigate Mr X’s complaint about the Council wrongly pursuing him for the cost of the repairs to the pavement outside his property. This is because it would be reasonable for Mr X to take the matter to the courts.
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Statement Upheld Other 04-Mar-2026
Summary: We will not investigate this complaint about the Council’s decision not to purchase Ms X’s home. The Council has confirmed it will now investigate this complaint, and I am satisfied with these actions at this stage.
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Westminster City Council (25 022 063)
Statement Closed after initial enquiries Parking and other penalties 04-Mar-2026
Summary: We will not investigate this complaint about a penalty charge notice issued by the Council. This is because it would be reasonable for Mr X to apply to the Traffic Enforcement Centre at Northampton County Court to reinstate his right of appeal.
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North Yorkshire Council (25 022 402)
Statement Upheld Other 04-Mar-2026
Summary: We have upheld Mr X’s complaint because the Council delayed considering this at stage one of the children’s statutory complaints process. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Mr X.
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West Sussex County Council (25 022 926)
Statement Upheld Other 04-Mar-2026
Summary: We have upheld Mr X’s complaint because the Council delayed considering this under the children’s statutory complaints process. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Mr X.
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London Borough of Harrow (25 024 133)
Statement Closed after initial enquiries Assessment and care plan 04-Mar-2026
Summary: We will not investigate Mr X’s complaint about London Borough of Harrow’s role in securing a specialist wheelchair for his sister, Miss Y. This is because an investigation by the Ombudsman would be unlikely to find fault with the Council’s actions.
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London Borough of Hillingdon (25 026 092)
Statement Upheld Other 04-Mar-2026
Summary: We have upheld Mrs X’s complaint because the Council delayed considering this under the children’s statutory complaints process. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Mrs X.
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Devon County Council (25 028 323)
Statement Closed after initial enquiries Refuse and recycling 04-Mar-2026
Summary: We will not investigate Mr C’s complaint about the Council not allowing him to use his van at Council waste and recycling sites. This is because there is not enough evidence of fault to justify an investigation.
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London Borough of Barnet (25 028 448)
Statement Closed after initial enquiries Refuse and recycling 04-Mar-2026
Summary: We will not investigate Mr B’s complaint that the Council delivered food waste containers even though he had requested not to receive them. This is because Mr B has not suffered a serious or significant injustice which would justify an investigation.