Decision search
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Hertfordshire County Council (25 004 260)
Statement Upheld Alternative provision 17-Mar-2026
Summary: There was fault by the Council. There was poor communication and delay when dealing with an education personal budget request. The Council also failed to ensure that a child received the provision in Section F of an Education, Health and Care Plan after the school had told officers that the child was not receiving all the provision. An apology and a symbolic payment remedies the injustice.
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London Borough of Islington (25 004 878)
Statement Not upheld Special educational needs 17-Mar-2026
Summary: Mrs X complained the Council failed to support her son, Y, back into education. She also complained about the delay in completing the annual review process. Mrs X said Y missed a year of education and Education, Health and Care (EHC) Plan provision. She also said the process distressed her and impacted the family financially. The Council was not at fault.
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Nottingham City Council (25 005 326)
Statement Closed after initial enquiries Council tax 17-Mar-2026
Summary: We will not investigate this complaint about the Council holding Mr X liable for unpaid council tax he says he is not responsible for, the Council failing to provide benefits Mr X says he is entitled to and failing to provide information he has requested. This is because the Valuation Tribunal and the Information Commissioner’s Office are best placed to deal with this complaint.
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Plymouth City Council (25 005 330)
Statement Upheld Safeguarding 17-Mar-2026
Summary: Mrs X complained about the actions of the care provider commissioned by the Council to provide residential care for her late mother, Mrs Z. Mrs X complained the care provider failed to properly investigate safeguarding concerns. She also complained about the conduct of the staff members who carried out the investigation. Mrs X said the care provider’s actions contributed to her mother’s death and worsened her own distress at a time of grief. We found fault. The Council has agreed to provide an apology and a financial remedy to Mrs X and review the service improvement plan regarding the care provider.
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Statement Upheld Special educational needs 17-Mar-2026
Summary: Ms F complained about the Council’s handling of the annual review process for her son’s (X) Education, Health, and Care plan and actions around her personal budget requests. The Council agreed it had failed to adhere to statutory timescales and communicated poorly. This was fault. It has since set out the provision X should have received and backdated his personal budget in a direct payment to Ms F. We found this addressed the injustice X experienced. The Council will also apologise and make payment to Ms F to acknowledge the unnecessary distress and uncertainty she experienced.
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London Borough of Lewisham (25 005 867)
Statement Upheld Special educational needs 17-Mar-2026
Summary: Mrs X complains the Council failed to deal with education for her son Y properly. The Council is at fault because it did not properly consider whether it should provide alternative education for Y. Y missed educational provision. The Council should apologise, make a symbolic payment to Mrs X and provide an action plan showing how it will ensure that alternative education is properly considered.
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London Borough of Bromley (25 006 732)
Statement Not upheld Assessment and care plan 17-Mar-2026
Summary: There was no fault on the part of the Council, which did not have a housing duty to Mr X (who was ordinarily resident elsewhere). It fulfilled its duty under the Care Act.
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London Borough of Camden (25 006 759)
Statement Not upheld Refuse and recycling 17-Mar-2026
Summary: Mx X complains the Council’s refuse contractor has failed to follow an agreement made to access the housing development where Mx X lives to collect refuse bins. We have ended our investigation into the complaint as we cannot achieve the outcome Mx X is seeking about access arrangements.
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Southampton City Council (25 007 151)
Statement Upheld Charging 17-Mar-2026
Summary: Mr X complained the Council failed to tell the family of the potential costs associated with his father’s, Mr Y’s, care. He also complained the Council failed to progress Mr Y’s case towards permanent care and it delayed providing information to progress the financial assessment. We find the Council was at fault for its communication with Mr Y’s family about the information required to progress the financial assessment. This caused frustration. The Council has agreed to apologise for the injustice caused.
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Lewes District Council (25 007 790)
Statement Closed after initial enquiries Refuse and recycling 17-Mar-2026
Summary: We will not investigate this complaint about failing to enforce the removal of bins on the public highway. It is unlikely we would find enough evidence of fault. Enforcement is discretionary so we cannot say the Council must take formal action, even though the complainant thinks it should.