Decision search
Your search has 56922 results
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Devon County Council (25 017 179)
Statement Closed after initial enquiries Highway repair and maintenance 16-Mar-2026
Summary: We will not investigate Mrs X’s complaint about highway maintenance. The courts are better placed to consider the matter.
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Kent County Council (25 017 188)
Statement Closed after initial enquiries School transport 16-Mar-2026
Summary: We will not investigate this complaint about the Council’s decision to refuse free home-to-school transport. This is because there is not enough evidence of fault by the Council.
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West Sussex County Council (25 017 374)
Statement Closed after initial enquiries Traffic management 16-Mar-2026
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her reports of dangerous parking outside a nearby school. There is insufficient evidence of fault to warrant an investigation.
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London Borough of Southwark (25 017 380)
Statement Closed after initial enquiries Other 16-Mar-2026
Summary: We cannot investigate this complaint about a Council’s communications with a school the complainant’s child attends. The complaint concerns matters which took place in a school and the law prevents us from considering such complaints.
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Central Bedfordshire Council (25 017 753)
Statement Closed after initial enquiries Other 16-Mar-2026
Summary: We will not investigate this complaint about how the Council responded to a complaint about governance of a school. It would be disproportionate to investigate the complaint-handling when the law prevents us investigating the substantive matter complained of.
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Milton Keynes Council (25 018 358)
Statement Closed after initial enquiries Trees 16-Mar-2026
Summary: We will not investigate this complaint about the Council’s decision not to trim trees close to Mrs X’s property. This is because the complaint is late and there are no good reasons to exercise discretion to investigate it now.
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Birmingham City Council (25 018 573)
Statement Closed after initial enquiries Other 16-Mar-2026
Summary: We will not investigate Miss X’s complaint about a data breach by the Council. This is because complaints about data matters such as this are best considered and decided by the Information Commissioner’s Office.
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London Borough of Ealing (25 018 596)
Statement Closed after initial enquiries Parking and other penalties 16-Mar-2026
Summary: We cannot investigate this complaint about a Penalty Charge Notice because Ms Y has already appealed to the Traffic Enforcement Centre about the matter.
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Epsom & Ewell Borough Council (24 014 864)
Statement Upheld Enforcement 16-Mar-2026
Summary: Mr X complained the Council had not made reasonable adjustments for him. Mr X said he is unable to report concerns due to the Council’s actions. The Council was at fault for not considering its duties under the Equality Act 2010. This caused Mr X uncertainty. The Council will ask Mr X if he needs any reasonable adjustment and then consider if any request is reasonable. It will also issue guidance to its staff.
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Middlesbrough Borough Council (24 016 434)
Statement Not upheld Enforcement 16-Mar-2026
Summary: Mr and Mrs X complained about the Council’s delay in investigating a planning breach by their neighbour. They also complained of poor communication. Mr and Mrs X said this caused them frustration and distress. We do not find the Council at fault for the way it handled the alleged planning breach, or for the way it communicated with Mr and Mrs X.