Decision search
Your search has 56922 results
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West Northamptonshire Council (25 015 273)
Statement Closed after initial enquiries Special educational needs 17-Mar-2026
Summary: We will not investigate this complaint about the content of an Education, Health and Care Plan and the information the Council relied on when making the decision. This is a matter where the complainant had a right of appeal to a tribunal and it would be reasonable to use this right if they disagree with the content of the plan.
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Norfolk County Council (25 015 382)
Statement Closed after initial enquiries Other 17-Mar-2026
Summary: We will not investigate this complaint about the support the Council is providing to Ms X with her finances. It is not likely we would find any fault with how the Council’s was supporting her.
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Wirral Metropolitan Borough Council (25 015 544)
Statement Closed after initial enquiries Antisocial behaviour 17-Mar-2026
Summary: We will not investigate this complaint about the Council’s failure to take sufficient action over complaints about anti-social behaviour. There is insufficient evidence of fault which would warrant an investigation.
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Kent County Council (25 015 596)
Statement Closed after initial enquiries Child protection 17-Mar-2026
Summary: We will not investigate this complaint about how the Council has dealt with a child protection matter because there is not enough evidence of fault.
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East Sussex County Council (25 015 604)
Statement Upheld School transport 17-Mar-2026
Summary: We will not investigate Mrs X’s complaint about home to school transport issues. We have upheld Ms X’s complaint as the Council has now agreed to reply to her complaint which is a proportionate way to resolve the complaint.
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City of Bradford Metropolitan District Council (25 015 734)
Statement Closed after initial enquiries Residential care 17-Mar-2026
Summary: We will not investigate Mrs X’s complaint about the care commissioned by the Council and provided by a care home to her late mother Mrs Y, the home’s communication with family and how it dealt with her complaint. An investigation could not achieve a worthwhile outcome, nor make findings regarding Mrs Y’s cause of death. We do not investigate internal complaint-handling where we are not investigating the core issues giving rise to the complaint.
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Birmingham City Council (25 016 377)
Statement Closed after initial enquiries Other 17-Mar-2026
Summary: We cannot investigate Miss X’s complaint about the Council’s response to a leaking pipe in a neighbouring property. We cannot investigate complaints about the management of housing let on long leases by a housing authority.
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South Kesteven District Council (24 010 719 fr)
Report Upheld Homelessness 17-Mar-2026
Summary: We have written this further report because the Council has refused to comply with some recommendations made in our report issued on 18 August 2025.Although the Council has complied with some of our service improvement recommendations, it has refused to remedy all the personal injustice caused to Mr B by the Council’s fault. It has also refused to remind its staff about the correct test and threshold for considering interim accommodation when someone is homeless. We are not satisfied with the Council’s response to our recommendations. We have therefore issued this further report to highlight our continuing concerns.
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Staffordshire County Council (24 023 396)
Statement Closed after initial enquiries Charging 17-Mar-2026
Summary: We will not investigate Mr X’s complaint about the Council’s financial assessment after his mother went into a care home. This is because his complaint is late and we have seen no good reason why he could not have complained to us sooner.
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Hertfordshire County Council (25 004 257)
Statement Upheld Special educational needs 17-Mar-2026
Summary: There was fault by the Council. There was poor communication and delay when dealing with an education personal budget request. The Council also failed to ensure that a child received the provision in Section F of an Education, Health and Care Plan after the school had told officers that the child was not receiving all the provision. An apology and a symbolic payment remedies the injustice.