Decision search
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Devon County Council (25 003 251)
Statement Upheld Special educational needs 19-Mar-2026
Summary: The Council was at fault for failing to ensure W received the special educational provision in their EHC Plan when were no longer able to attend their college. This was an injustice for them. The Council also delayed deciding whether to agree W should attend the alternative college W’s mother, Mrs X, wanted. This caused Mrs X avoidable frustration and uncertainty. The Council will apologise, make a symbolic payment and take action to prevent similar fault in future.
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Statement Upheld Alternative provision 19-Mar-2026
Summary: We have found the Council at fault for failing to make a Section 19 decision. This caused Mrs X avoidable distress and meant that her son, Y missed out on suitable education. The Council has agreed to remedy this injustice.
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Surrey County Council (25 006 993)
Statement Upheld Special educational needs 19-Mar-2026
Summary: Ms D complained the Council failed to ensure her son received the therapy set out in his Education, Health, and Care plan in his school. She said this impacted his education and caused distress. We found the Council at fault as it had a duty to ensure the provision was in place and delivered. It agreed to apologise to Ms D and make a symbolic payment to acknowledge the loss of provision and distress this caused them.
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Three Rivers District Council (25 008 832)
Statement Closed after initial enquiries Allocations 19-Mar-2026
Summary: We will not investigate this complaint about the Council’s decisions about Mr Y’s priority on the housing register. There is insufficient evidence of fault to justify an investigation.
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West Sussex County Council (25 010 107)
Statement Closed after initial enquiries Special educational needs 19-Mar-2026
Summary: We cannot investigate this complaint about the Council’s decision to name a school in an Education, Health, and Care Plan. Nor can we investigate a failure to provide the content of that plan or alternative educational provision. Mrs X has appealed to a Tribunal about the Council’s decision, and the law does not allow us to investigate under these circumstances.
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Isle of Wight Council (25 010 505)
Statement Upheld Disabled facilities grants 19-Mar-2026
Summary: We will not investigate this complaint about the way the Council granted a Repair Wellbeing Grant. The Council has offered to pay Mrs Y £600 for distress and acknowledgement that it should have notified her when it approved the grant and the increases made to the original amount. We consider this a suitable remedy to Mrs Y’s concerns.
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London Borough of Newham (24 015 793)
Statement Closed after initial enquiries Homelessness 19-Mar-2026
Summary: We cannot investigate Miss X’s complaint about the temporary accommodation the Council provided. This is because she has begun court action about the issues she raised, which puts the complaint outside our jurisdiction.
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Statement Closed after initial enquiries Other 19-Mar-2026
Summary: We will not investigate this complaint about child contact and the Council’s handling of a child in need plan. It is reasonable to expect Ms X to take the matter to court. Additionally, there is not enough evidence of fault in how the Council considered Ms X’s concerns to justify investigating.
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Staffordshire County Council (24 020 136)
Statement Upheld Special educational needs 19-Mar-2026
Summary: The complaint is about the Council’s failure to provide direct occupational therapy that was a provision set out in an Education, Health and Care Plan. And a delay revising a Plan, along with poor communications and complaint handling. We uphold the complaint. The Council has agreed to our recommendations for symbolic payments for missed educational provision.
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Buckinghamshire Council (24 020 799)
Statement Upheld Special educational needs 19-Mar-2026
Summary: Ms X complained the Council did not provide her child, Y, with full-time education, speech and language therapy and that it also wrongfully withdrew Y’s speech and language therapy provision. There was fault by the Council which caused injustice to Y and Ms X. The Council will take action to remedy the injustice caused.