Decision search
Your search has 56922 results
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Wiltshire Council (25 016 283)
Statement Closed after initial enquiries Alternative provision 20-Mar-2026
Summary: We will not investigate this complaint about the Council’s refusal to put in place alternative educational provision for her son when he was unable to attend school due to anxiety. This is because there is not enough evidence of fault by the Council.
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Sheffield City Council (25 016 454)
Statement Closed after initial enquiries Other 20-Mar-2026
Summary: We will not investigate this complaint about the Council’s failure to oversee a development which allowed breaches of planning control. We have not seen enough evidence fault in the Council’s actions to justify an investigation. Nor will we investigate his complaint about a failure to provide information as it is reasonable to expect him to complain to the Information Commissioner’s Office on this matter.
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Statement Closed after initial enquiries Planning applications 20-Mar-2026
Summary: We will not investigate this complaint about a refused planning application. This is because Mr X had the right to appeal to the Planning Inspector.
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Sefton Metropolitan Borough Council (25 016 687)
Statement Upheld Special educational needs 20-Mar-2026
Summary: Mrs X complained the Council failed to secure suitable education for her son, Y. We find the Council at fault for failing to secure suitable education for Y for approximately 4 school terms between March 2023 and February 2025. This caused uncertainty and distress for Y and Mrs X, and meant Y missed out on special educational provision during a key stage of his education. The Council has agreed to apologise and make a symbolic payment to remedy the injustice caused.
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Durham County Council (25 016 783)
Statement Closed after initial enquiries Other 20-Mar-2026
Summary: We will not investigate Miss X’s complaint about how the Council considered her safeguarding referral regarding her child because there is insufficient evidence of fault. We will not investigate how the Council considered Miss X’s complaint because the tests in our Assessment Code are not met.
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London Borough of Haringey (25 016 827)
Statement Closed after initial enquiries Cemeteries and crematoria 20-Mar-2026
Summary: We will not exercise discretion to investigate this complaint about the Council’s supervision of a cemetery maintenance contract. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mrs X could not have complained to us sooner.
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Eastleigh Borough Council (25 016 964)
Statement Closed after initial enquiries Council tax 20-Mar-2026
Summary: We will not investigate this complaint about council tax arrears. This is because there is not enough evidence of fault to warrant investigation. We cannot investigate the liability order as this relates to court proceedings.
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Buckinghamshire Council (25 017 052)
Statement Closed after initial enquiries Private housing 20-Mar-2026
Summary: We will not exercise discretion to investigate this complaint about failure to inform Mrs X about the repayments for home improvement loans which she took out in 2012, 2016 and 2018. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mrs X could not have complained to us sooner.
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North Somerset Council (25 017 139)
Statement Closed after initial enquiries Other 20-Mar-2026
Summary: We will not investigate Mr X’s complaint that the Council failed to ensure the accuracy of his police data at a strategy meeting. This is mostly because his complaint is better addressed by the Information Commissioner’s Office.
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City of Wolverhampton Council (25 017 193)
Statement Closed after initial enquiries Council house sales and leaseholders 20-Mar-2026
Summary: We will not investigate this complaint about the Council cancelling a ‘right to buy’ application. Mrs X has an alternative legal remedy, and it is reasonable to expect Mrs X to take the Council to court.