Decision search
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Tameside Metropolitan Borough Council (25 006 473)
Statement Closed after initial enquiries Child protection 05-Nov-2025
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s complaint because it is a disproportionate use of public resources to do so.
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Cheshire East Council (25 006 522)
Statement Upheld Special educational needs 05-Nov-2025
Summary: We have upheld this complaint because the Council delayed carrying out an Education Health and Care needs assessment for a child. The Council has agreed to resolve the complaint by making a suitable payment to the complainant to remedy the injustice this caused.
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Surrey County Council (25 006 598)
Statement Closed after initial enquiries Traffic management 05-Nov-2025
Summary: We will not investigate this complaint about highway maintenance and traffic management matters. An investigation would be unlikely to lead to a different outcome.
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Oldham Metropolitan Borough Council (25 006 850)
Statement Closed after initial enquiries Looked after children 05-Nov-2025
Summary: We will not investigate this complaint about the Council’s involvement with Miss X’s family. Part of the complaint is late and there are no good reasons for us to exercise discretion to consider it now. We will not investigate the rest of Miss X’s complaint because further investigation would not lead to a different outcome and the Information Commissioner’s Office is better placed to consider part of it.
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Sheffield City Council (24 003 836)
Statement Closed after initial enquiries Disabled children 05-Nov-2025
Summary: We will not investigate Ms X’s complaint about the Council’s fairly to properly investigate and support her when her child was coming out of school with bump notes. There is insufficient evidence of fault in the statutory children’s complaints process to justify us re-investigating and it is unlikely that further investigation would lead to a different outcome.
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Hertfordshire County Council (24 015 117)
Statement Upheld Special educational needs 05-Nov-2025
Summary: There was significant delay in updating an Education, Health and Care Plan which meant the family did not have an appeal right at a time when they had lost confidence in the named school. There was a failure to provide alternative education once the Council agreed the placement was untenable until a new school place was found. The Council has agreed to apologise and make symbolic payments to acknowledge the distress caused.
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London Borough of Enfield (25 006 911)
Statement Closed after initial enquiries Transport 05-Nov-2025
Summary: We cannot investigate this complaint about the Council’s decision to refuse Mr X a Blue Badge. This is because Mr X made an application to the court about the Council’s decision, therefore, we have no jurisdiction to consider this complaint.
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Sheffield City Council (25 007 144)
Statement Closed after initial enquiries Special educational needs 05-Nov-2025
Summary: We cannot investigate Mrs X’s complaint that the Council failed to arrange suitable education for her son. This is because part of the complaint is late and the remaining issues are too closely linked to the content of the EHC plan, which Mrs X has used her right of appeal to challenge at the Tribunal.
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London Borough of Redbridge (25 007 261)
Statement Closed after initial enquiries Council house sales and leaseholders 05-Nov-2025
Summary: We will not investigate this complaint about the information provided to the complainant about the Right to Buy process when she accepted a tenancy of a Council property. This is because we cannot investigate complaints about the Council acting in its role as a registered social housing provider.
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East Sussex County Council (25 007 434)
Statement Closed after initial enquiries Special educational needs 05-Nov-2025
Summary: We will not investigate this complaint about the Council’s handling of an Education, Health and Care (EHC) Plan because the complainant has appealed to the SEND Tribunal about the content of the EHC Plan, so we have no power to do so.