Decision search
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Southend-on-Sea City Council (24 017 679)
Statement Upheld Special educational needs 04-Nov-2025
Summary: Miss X complained the Council failed to meet the provisions set out in her son Y’s Education, Health and Care (EHC) Plan. The Council did not complete the annual review or amend the EHC Plan within the statutory timeframe. Miss X also complained about the Council’s poor communication and delays in its complaints process. The Council was at fault and this caused a loss of provision and undue distress. We also found fault in the Council’s poor record-keeping and failure to properly acknowledge Miss X’s concerns about tutoring. The Council agreed to apologise and make payments to remedy the injustice.
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London Borough of Barking & Dagenham (25 001 115)
Statement Upheld Assessment and care plan 04-Nov-2025
Summary: Mr X complained about the Council’s delay in carrying out an occupational health assessment for essential moving and handling equipment. This meant he was unable to attend a day centre. We found the Council to be at fault. To remedy the injustice to Mr X and his representative, the Council has agreed to apologise and make a symbolic payment. It will also take action to improve its service.
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Dudley Metropolitan Borough Council (25 001 394)
Statement Not upheld Planning applications 04-Nov-2025
Summary: Mr X complained that wording used in a planning officer report from 2020 led to the removal of vegetation screening, affecting the privacy of his property. We ended our investigation into Mr X’s complaint because it is late and there are no good reasons to investigate now. Further, Mr X’s complaint concerns a proposed development that is not yet built, therefore, any injustice is speculative.
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Luton Borough Council (25 001 926)
Statement Upheld Homelessness 04-Nov-2025
Summary: Mr X complained about the Council’s handling of his homelessness application. We found the Council at fault. It should apologise and make payment in recognition of the injustice caused.
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Hampshire County Council (25 002 356)
Statement Upheld Special educational needs 04-Nov-2025
Summary: Mrs X complained the Council failed to issue her child, Y’s final Education, Health and Care (EHC) Plan following an annual review within statutory timescales which caused a delay in Y receiving Occupational Therapy (OT) provision. The Council was at fault. It delayed issuing Y’s amended EHC Plan by 27 weeks following an annual review. It also meant Y lost the opportunity to receive specialist OT provision in the Plan between February and July 2025. The Council agreed to apologise to Mrs X and make payments to recognise Y’s loss of OT provision and the distress and uncertainty caused to her.
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Cheshire East Council (25 007 090)
Statement Closed after initial enquiries Refuse and recycling 04-Nov-2025
Summary: We will not investigate Mr X’s complaint about the Council’s response to his concerns about his neighbour leaving their rubbish out in bin bags, and not responding to his complaint that the neighbour is using the rubbish as a form of anti-social behaviour (ASB). There is not enough evidence of Council fault nor sufficient significant personal injustice caused to him to warrant an investigation. We also cannot achieve the outcomes he seeks. We do not investigate councils’ complaint-handling where we are not investigating the issues giving rise to the complaint.
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Statement Closed after initial enquiries Allocations 04-Nov-2025
Summary: We will not investigate this complaint about how the Council dealt with Ms Y’s housing register application. There is insufficient evidence of injustice to Ms Y to justify an investigation.
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Ribble Valley Borough Council (25 007 293)
Statement Closed after initial enquiries Private housing 04-Nov-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of reports of disrepair in private rented sector housing. There is insufficient evidence of fault causing sufficient injustice to warrant further investigation.
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Leeds City Council (25 007 309)
Statement Upheld Special educational needs 04-Nov-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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East Devon District Council (25 007 596)
Statement Closed after initial enquiries Planning applications 04-Nov-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of a planning application for a development near his home. There is not enough evidence of fault to justify our involvement. We also cannot achieve the outcome the complainant wants.