London Borough of Enfield (25 006 911)
Category : Adult care services > Transport
Decision : Closed after initial enquiries
Decision date : 05 Nov 2025
The Ombudsman's final decision:
Summary: We cannot investigate this complaint about the Council’s decision to refuse Mr X a Blue Badge. This is because Mr X made an application to the court about the Council’s decision, therefore, we have no jurisdiction to consider this complaint.
The complaint
- Mr X complained the Council declined his application for a Blue Badge. He said the Council denied him vital support he needs for everyday life. He wants the Council to issue him a Blue Badge.
The Ombudsman’s role and powers
- The Local Government Act 1974 sets out our powers but also imposes restrictions on what we can investigate.
- We cannot investigate a complaint if someone has started court action about the matter. (Local Government Act 1974, section 26(6)(c), as amended)
How I considered this complaint
- I considered information provided by the complainant and the Council.
- I considered the Ombudsman’s Assessment Code.
My assessment
- Mr X applied for a Blue Badge under the hidden disability criteria; this was declined by the Council. He appealed the decision and provided supporting evidence, which the Council reviewed.
- In its outcome letter the Council said there was no clinical evidence that suggested Mr X met the criteria for a Blue Badge.
- Following the Council’s decision Mr X made an application to the court for a judicial review. As Mr X has started court action we cannot investigate this complaint.
Final decision
- We cannot investigate Mr X’s complaint because we have no jurisdiction to consider it.
Investigator's decision on behalf of the Ombudsman