Decision search
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Plymouth City Council (24 021 532)
Statement Upheld Special educational needs 05-Nov-2025
Summary: Mrs X complained the Council delayed carrying out a review of her son’s Education, Health and Care Plan and incurred delays after the review was held. Mrs X also complained the Council failed to ensure her son received educational provision when he was unable to attend school. She says the Council’s actions caused avoidable distress to her and her son. We found fault by the Council. The Council has agreed to provide an apology and a financial remedy to Mrs X.
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Birmingham City Council (25 000 466)
Statement Upheld Refuse and recycling 05-Nov-2025
Summary: Mrs X complains the Council has repeatedly failed to collect her household waste and recycling as scheduled despite collecting her neighbours’ waste. We found the repeated failures in the assisted collection service the Council provided to Mrs X is fault. This fault caused Mrs X frustration and disappointment and meant she had to rely on others to dispose of her waste or to present and retrieve her bin. The Council will apologise and make a payment to Mrs X to remedy this injustice.
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Birmingham City Council (25 001 669)
Statement Upheld Assessment and care plan 05-Nov-2025
Summary: Mr X complained the Council delayed meeting his assessed care needs and finding him suitable supported accommodation. We find the Council at fault for its delay in putting the care and support outlined in Mr X’s care plan in place. The Council’s actions caused Mr X avoidable distress, frustration and uncertainty, and his care needs were not met for five months. The Council has agreed to apologise to Mr X and make a symbolic payment of £500.
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West Northamptonshire Council (24 021 929)
Statement Upheld Special educational needs 05-Nov-2025
Summary: The Council was at fault for failing to provide Mrs X’s child, Y with the special educational provision they were entitled to in their Education Health and Care (EHC) Plan. The Council has agreed to apologise and make a payment to recognise Y’s loss of education as well as the distress, frustration and uncertainty caused by this. The Council was also at fault for failing to provide Y with the education mentor it agreed. This did not cause Y an additional injustice as there was no education in place for the mentor to assist with.
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Southampton City Council (24 022 015)
Statement Upheld Allocations 05-Nov-2025
Summary: There was fault in the way the Council considered Mrs X’s request for urgent priority on her housing register application. The Council already reconsidered Mrs X’s application during our investigation. It will apologise to Mrs X for the frustration and uncertainty she was caused by its fault.
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Staffordshire County Council (25 002 643)
Statement Upheld Charging 05-Nov-2025
Summary: We have upheld Ms X’s complaint about a lack of information about the cost of adult social care, which meant she could not make an informed choice about accepting a care package. The Council has agreed to take appropriate steps to remedy the injustice caused.
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City of York Council (25 002 735)
Statement Closed after initial enquiries Charging 05-Nov-2025
Summary: We will not investigate this complaint about the Council stopping Ms Y’s Section 117 aftercare funding as we have considered part of the complaint before and other aspects of the complaint are late.
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Leicester City Council (25 005 594)
Statement Closed after initial enquiries Disabled facilities grants 05-Nov-2025
Summary: We will not investigate Mr X’s complaint about delays in the disabled facilities grant process. Some of the matters complained about are late with no good reason to consider them now. In relation to the others, there is not enough evidence of fault to justify an investigation.
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St Helens Metropolitan Borough Council (25 006 038)
Statement Closed after initial enquiries Charging 05-Nov-2025
Summary: We will not investigate Mr X’s complaint about how the Council invoiced his wife for her father’s care. This is because any injustice is not significant enough.
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Rugby Borough Council (25 006 089)
Statement Closed after initial enquiries Private housing 05-Nov-2025
Summary: We will not investigate Ms X’s complaint about the Council’s responsibilities under a lease. It is more appropriate for Ms X to take court action to recover the losses she claims.