Decision search
Your search has 55884 results
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Essex County Council (25 008 156)
Statement Upheld Special educational needs 05-Nov-2025
Summary: We have upheld this complaint about the Council’s failure to complete an Education Health and Care Needs Assessment for Mrs X’s child within the statutory timescale. The Council has agreed to provide a proportionate remedy and this removes the need for us to investigate.
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Leeds City Council (25 008 165)
Statement Closed after initial enquiries Special educational needs 05-Nov-2025
Summary: We will not investigate this complaint that the Council delayed issuing an Education Health and Care plan for the complainant’s son. This is because investigation would not lead to a different outcome.
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Transport for London (25 008 179)
Statement Closed after initial enquiries Parking and other penalties 05-Nov-2025
Summary: We will not investigate this complaint about problems with Transport for London’s website, which Miss X says affected her ability to pay the congestion charge and resulted in an unfair penalty charge notice. This is because there is not enough evidence of fault by the Authority and we cannot achieve the outcome Miss X wants.
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Leicester City Council (25 007 719)
Statement Closed after initial enquiries Antisocial behaviour 05-Nov-2025
Summary: We cannot investigate Mr X’s complaint about the Council’s decision to house a tenant. The law says we cannot investigate a Council’s actions when it is acting as a social housing provider. We will not investigate the Council’s handling of anti-social behaviour concerns, because there is not enough evidence of fault by the Council to warrant our involvement.
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Royal Borough of Kensington & Chelsea (25 007 750)
Statement Closed after initial enquiries Allocations 05-Nov-2025
Summary: We will not investigate Miss X’s complaint about the Council’s housing allocation decision, and the accessibility issues she is facing. This is because we have not found enough evidence of fault to justify investigating the first part of her complaint. The second part of her complaint is premature and therefore we will not investigate it.
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Statement Closed after initial enquiries Charging 05-Nov-2025
Summary: We will not investigate this complaint about how the Council’s assessment of Mr Y’s disability related expenditure. There is insufficient evidence of fault to justify an investigation.
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Essex County Council (25 007 779)
Statement Upheld Special educational needs 05-Nov-2025
Summary: We will not investigate Mrs X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Mrs X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.
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London Borough of Hillingdon (25 007 799)
Statement Closed after initial enquiries Homelessness 05-Nov-2025
Summary: We will not investigate this complaint about Miss X’s housing. The complaint is late without good enough reason for us to investigate it now.
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Cheshire East Council (25 007 877)
Statement Closed after initial enquiries Trees 05-Nov-2025
Summary: We will not investigate Mr X’s complaint about the Council invoicing him for removal of his tree that fell across the road. This is because the courts are better placed to decide on Mr X’s liability.
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Nottinghamshire County Council (25 007 883)
Statement Closed after initial enquiries Safeguarding 05-Nov-2025
Summary: We will not investigate this complaint about the Council’s actions in relation to a Deprivation of Liberty Safeguards (DoLS) authorisation concerning his brother, Mr Y and his placement at a care home. This is because it would be reasonable for Mr X to raise his concerns with the Court of Protection.