What do complaints teach us about end of life care?

See our latest report on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.

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  • Stockport Metropolitan Borough Council (26 010 067)

    Statement Closed after initial enquiries School exclusions 06-Jul-2026

    Summary: We cannot investigate this complaint about the Council’s role in a school exclusion. This is because the law prevents us from investigating complaints from public bodies.

  • London Borough of Islington (26 000 660)

    Statement Closed after initial enquiries Council tax 05-Jul-2026

    Summary: We will not investigate this complaint about Council tax enforcement as the matter refers to a body out of jurisdiction and there is insufficient evidence of fault by the Council.

  • London Borough of Haringey (25 026 152)

    Statement Closed after initial enquiries Council tax 05-Jul-2026

    Summary: We will not investigate this complaint about a council tax exemption and the Council’s recovery action. This is because there is no significant injustice to warrant our involvement and investigation would not lead to a different outcome. Mr X can also appeal to a tribunal.

  • Somerset Council (25 026 200)

    Statement Not upheld Other 05-Jul-2026

    Summary: Mr X complained the Council failed to deal with his complaints in accordance with its complaints policy. We have found no fault in the Council’s actions.

  • London Borough of Brent (26 003 316)

    Statement Closed after initial enquiries Other 05-Jul-2026

    Summary: We will not investigate this complaint about the Council’s handling of a Freedom of Information Act request and its review. The Information Commissioner is better placed to consider and decide information rights complaints. 

  • Halton Borough Council (26 003 749)

    Statement Closed after initial enquiries Other 05-Jul-2026

    Summary: We cannot investigate this complaint about the actions of the Council’s enforcement agents as Mr X sought a remedy in court about this. We will not investigate Mr X’s broader complaint of illegal activity by enforcement agents as this is a matter for the police.

  • Stockport Metropolitan Borough Council (26 004 253)

    Statement Closed after initial enquiries School admissions 05-Jul-2026

    Summary: We will not investigate Miss X’s complaint about the Council’s school’s admissions appeal panel refusing her appeal. It is unlikely we would find fault which caused Miss X to lose out on a school place.

  • Buckinghamshire Council (26 004 982)

    Statement Closed after initial enquiries School transport 05-Jul-2026

    Summary: We will not investigate X’s complaint about home to school transport. This is because it is made late and I see no good reason to exercise discretion to consider it now.

  • Blackpool Borough Council (25 024 012)

    Statement Closed after initial enquiries Allocations 05-Jul-2026

    Summary: We will not investigate this complaint about the Council’s review of Mr X’s housing priority banding. There is not enough evidence of fault in the Council’s decision-making to justify us investigating.

  • London Borough of Sutton (25 024 081)

    Statement Closed after initial enquiries Enforcement 05-Jul-2026

    Summary: We will not investigate Mrs X’s complaint about building control matters relating to a neighbouring development. This is because the complaint is late and there are no good reasons for us to investigate it now.

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