What do complaints teach us about end of life care?

See our latest report on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.

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  • Three Rivers District Council (25 024 104)

    Statement Closed after initial enquiries Other 05-Jul-2026

    Summary: We will not investigate Mr X’s complaint about parking outside his property. This is because further investigation is unlikely to find evidence of fault in the Councils actions.

  • Dorset Council (25 024 644)

    Statement Closed after initial enquiries Planning applications 05-Jul-2026

    Summary: We will not investigate Mrs X’s complaint about the time taken by the Council to decide a planning application by a neighbour. The application was to make permanent a use that had existed for some years. There is not enough evidence of injustice to Mrs X to warrant investigation by us.

  • Birmingham City Council (25 024 711)

    Statement Closed after initial enquiries Highway repair and maintenance 05-Jul-2026

    Summary: We will not investigate this complaint about footpath maintenance because there is not enough evidence of fault to justify investigating.

  • South Tyneside Metropolitan Borough Council (25 024 820)

    Statement Closed after initial enquiries Leisure and culture 05-Jul-2026

    Summary: We will not investigate Mr X’s complaint the Council unlawfully evicted him from his allotment. This is because investigation is unlikely to find evidence of fault in the Councils actions.

  • Sheffield City Council (26 008 481)

    Statement Closed after initial enquiries Highway repair and maintenance 05-Jul-2026

    Summary: We will not investigate this complaint that road re-surfacing works have caused a noise nuisance. This is because there is not enough evidence of fault to justify an investigation.

  • Leicestershire County Council (26 008 496)

    Statement Closed after initial enquiries Other 05-Jul-2026

    Summary: We will not investigate this complaint about the Council’s handling of Mr X’s requests for information. The Information Commissioner is better placed to consider and decide complaints about data protection. 

  • London Borough of Newham (26 008 561)

    Statement Closed after initial enquiries Council tax 05-Jul-2026

    Summary: We will not investigate this complaint about the Council’s decision that X is liable for council tax. This is because this decision comes with an appeal right to the Valuation Tribunal Service, who can decide whether X is liable. It would be reasonable to expect X to use their appeal right.

  • Transport for London (26 008 615)

    Statement Closed after initial enquiries Parking and other penalties 05-Jul-2026

    Summary: We will not investigate Mr B’s complaint about a Penalty Charge Notice for an alleged traffic contravention. It would be reasonable to expect Mr B to put in an appeal to London Tribunals.

  • Royal Borough of Kensington & Chelsea (26 008 647)

    Statement Closed after initial enquiries Council house sales and leaseholders 05-Jul-2026

    Summary: We will not investigate X’s complaint about how the Council dealt with their application under the right to buy scheme. This is because we cannot achieve the outcome X seeks.

  • Somerset Council (26 008 666)

    Statement Closed after initial enquiries Other 05-Jul-2026

    Summary: We will not investigate this complaint about how the Council dealt with planning matters. This is because the complaint is made late.

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