What do complaints teach us about end of life care?

See our latest report on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.

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  • East Riding of Yorkshire Council (26 009 206)

    Statement Closed after initial enquiries Other 08-Jul-2026

    Summary: We will not investigate this complaint about a claim for damage to the complainant’s motor vehicle. This is because the complainant has an alternative legal remedy, to pursue a claim of negligence through the courts. Only the courts can decide whether the Council was negligent. It is therefore reasonable to expect them to use their legal remedy.   

  • Northumberland County Council (26 009 216)

    Statement Closed after initial enquiries Other 08-Jul-2026

    Summary: We will not investigate this complaint about the Council’s handling of the children’s statutory complaints procedure. There is not enough evidence of fault to justify an investigation.

  • Stoke-on-Trent City Council (26 010 237)

    Statement Closed after initial enquiries Other 08-Jul-2026

    Summary: We cannot investigate this complaint that the Council has wasted public money because the alleged fault affects all or most residents.

  • Coventry City Council (25 029 802)

    Statement Closed after initial enquiries Cemeteries and crematoria 07-Jul-2026

    Summary: We will not investigate Ms X’s complaint about burial charges. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

  • Staffordshire County Council (25 030 360)

    Statement Closed after initial enquiries Charging 07-Jul-2026

    Summary: We will not investigate Mrs X’s complaint about the Council recovering funds from the proceeds of the sale of her late parent’s property in 2019. The complaint is late, and there is no good reason to investigate it now.

  • Dorset Council (25 030 952)

    Statement Closed after initial enquiries Other 07-Jul-2026

    Summary: We cannot investigate Mr X’s complaint about the content of a Council report used for court. This is because the law says we cannot investigate issues considered by a court.

  • Newcastle upon Tyne City Council (25 031 728)

    Statement Closed after initial enquiries Adoption 07-Jul-2026

    Summary: We cannot investigate this complaint about the conduct of the Council’s Independent Reviewing Officer and information they provided in court. The law prevents us from investigating what happened in court. Also, the complaint concerns issues that could reasonably have been considered by the court.

  • Warwick District Council (25 031 735)

    Statement Closed after initial enquiries Parking and other penalties 07-Jul-2026

    Summary: We will not investigate this complaint about the Council not consulting with Mr X regarding the removal of a parking order. This is because there is insufficient evidence of fault by the Council.

  • Rotherham Metropolitan Borough Council (25 031 934)

    Statement Closed after initial enquiries Council tax 07-Jul-2026

    Summary: We will not investigate this complaint about a Council tax exemption because it is out of time and a matter for the courts and valuation tribunal.

  • Reading Borough Council (26 001 016)

    Statement Closed after initial enquiries Council tax 07-Jul-2026

    Summary: We will not investigate this complaint about a Council tax premium because there is a right of appeal to a valuation tribunal.

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