What do complaints teach us about end of life care?

See our latest report on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.

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  • Northumberland County Council (26 008 853)

    Statement Closed after initial enquiries Council tax 08-Jul-2026

    Summary: We will not investigate this complaint about the Council’s decision to charge a council tax premium for second homes. This is because the law says such decisions can only be challenged by judicial review.

  • Spelthorne Borough Council (26 008 956)

    Statement Closed after initial enquiries Homelessness 08-Jul-2026

    Summary: We will not investigate Ms B’s complaint that the Council provided her with unsuitable accommodation after she was made homeless. This is because it is reasonable for Ms B to put in an appeal to the county court.

  • Middlesbrough Borough Council (26 009 054)

    Statement Closed after initial enquiries Looked after children 08-Jul-2026

    Summary: We will not investigate Mr X’s complaint about how the Council safeguarded him when he was a Looked After Child. The complaint is late.

  • Lincolnshire County Council (26 009 063)

    Statement Closed after initial enquiries Child protection 08-Jul-2026

    Summary: We will not investigate this complaint about how the Council dealt with a complaint about child protection matters because there is insufficient evidence of fault.

  • Suffolk County Council (26 009 068)

    Statement Closed after initial enquiries Child protection 08-Jul-2026

    Summary: We cannot investigate this complaint about social work involvement with Mr X’s children. The matters Mr X complains about are inseparable from matters that form part of court proceedings. The law prevents us from investigating complaints about the start of court action or what happened in court.

  • East Sussex County Council (26 009 072)

    Statement Closed after initial enquiries Child protection 08-Jul-2026

    Summary: We cannot investigate X’s complaint about the Council’s involvement in child care proceedings. The law prevents us from investigating the start of court proceedings or what happens in court.

  • London Borough of Brent (26 009 100)

    Statement Closed after initial enquiries Parking and other penalties 08-Jul-2026

    Summary: We will not investigate this complaint about a Penalty Charge Notice for an alleged parking contravention. It would be reasonable to have expected the complainant to have used the statutor appeals procedure.

  • London Borough of Bromley (26 009 141)

    Statement Closed after initial enquiries Other 08-Jul-2026

    Summary: We will not investigate this complaint about a claim for damage to the complainant’s house. This is because the complainant has an alternative legal remedy, to pursue a claim of negligence through the courts. Only the courts can decide whether the Council was negligent. It is therefore reasonable to expect them to use their legal remedy.  

  • Kent County Council (26 009 161)

    Statement Closed after initial enquiries Street furniture and lighting 08-Jul-2026

    Summary: We will not investigate this complaint about the Council’s response to flags appearing in public spaces. This has not caused X significant enough injustice to warrant us investigating.

  • North Northamptonshire Council (26 009 176)

    Statement Closed after initial enquiries Other 08-Jul-2026

    Summary: We will not investigate this complaint about a claim for damage to the complainant’s motor vehicle. This is because the complainant has an alternative legal remedy, to pursue a claim of negligence through the courts. Only the courts can decide whether the Council was negligent and, if so, what level of compensation is owed. It is therefore reasonable to expect them to use their legal remedy. 

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