What do complaints teach us about end of life care?

See our latest report on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.

Decision search


What's this ?
  • Organisation
  • Decision type

  • Reference number
  • Date range

     

  • Sort Results

Show advanced search

Your search has 58551 results

  • West Sussex County Council (25 021 062)

    Statement Closed after initial enquiries Child protection 17-Jun-2026

    Summary: We cannot investigate Mr X’s complaint about the Council’s preparation of a court ordered report about his child. The law says we cannot consider complaints about reports prepared for court. We have no discretion to do so.

  • Kent County Council (25 021 269)

    Statement Closed after initial enquiries Child protection 17-Jun-2026

    Summary: We will not investigate Miss X’s complaint about the Council’s involvement with her children. This is because any injustice is not significant enough to justify our involvement and it is unlikely an investigation by the Ombudsman would add to the Council’s response or achieve anything more for Miss X.

  • London Borough of Merton (25 021 589)

    Statement Closed after initial enquiries Enforcement 17-Jun-2026

    Summary: We will not investigate this complaint about the Council’s failure to take enforcement action against breaches of planning control. We have not seen enough evidence of fault in the Council’s actions to justify an investigation.

  • Lancashire County Council (25 021 757)

    Statement Closed after initial enquiries Friends and family carers 17-Jun-2026

    Summary: We will not investigate Ms X’s complaint about the Council’s failure to disclose a recording or transcript of a telephone call and the Council’s apology because there is no worthwhile outcome achievable for us.

  • South Gloucestershire Council (25 021 808)

    Statement Closed after initial enquiries Planning applications 17-Jun-2026

    Summary: We will not investigate this complaint about the Council’s decision to approve a planning application because there is not enough evidence of fault.

  • Leicestershire County Council (25 021 968)

    Statement Closed after initial enquiries Special educational needs 17-Jun-2026

    Summary: We cannot investigate this complaint about how the Council dealt with Ms X’s child’s education and special educational needs provision. This is because most of the complaint is made late and the complainant used her right to appeal to the Tribunal.

  • Surrey County Council (25 022 275)

    Statement Closed after initial enquiries Other 17-Jun-2026

    Summary: We will not investigate Mr X’s complaint about the Council’s decision a nursery he ran was no longer eligible to receive funding to deliver the Government’s Free Early Education Entitlement (FEEE) because there is not enough evidence of fault to justify an investigation, and no worthwhile outcome achievable.

  • Sheffield City Council (25 022 397)

    Statement Closed after initial enquiries Councillor conduct and standards 17-Jun-2026

    Summary: We will not investigate this complaint about the Council’s handling of a code of conduct complaint against a councillor. There is insufficient evidence of fault in the way the Council considered the complaint.

  • Braintree District Council (25 022 588)

    Statement Closed after initial enquiries Enforcement 17-Jun-2026

    Summary: We will not investigate this complaint about a delay in the Council acting to remove an unlawful encampment in a park in the town where Mr X lives. We have not seen enough evidence of fault in the Council’s action. Also, we do not consider Mr X has suffered a significant personal injustice because of the Council’s actions. And it is reasonable to expect Mr X to complain to the Information Commissioner’s Officer about a failure to provide him with information.

  • West Northamptonshire Council (25 022 805)

    Statement Closed after initial enquiries Domiciliary care 17-Jun-2026

    Summary: We will not investigate this complaint about the actions of Council staff caring for the complainant’s relative. This is because we have no remit to consider matters subject to police investigation and ongoing court proceedings.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings