Decision search
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Lancashire County Council (25 011 169)
Statement Upheld Other 04-Aug-2026
Summary: The Council was at fault as it failed to effectively communicate important information outlined in the Child in Need Plans with Mr X and Mrs Y. The Council’s delayed complaint response was also fault. The Council will apologise and make a symbolic payment to Mr X and Mrs Y to acknowledge the avoidable uncertainty and frustration caused by its faults. It will also take action to prevent the recurrence of the same faults.
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Kirklees Metropolitan Borough Council (25 011 447)
Statement Upheld Special educational needs 04-Aug-2026
Summary: The Council was at fault for delays issuing a child’s final Education, Health and Care Plan. This meant the child had to wait longer than they should have to receive a final Plan and Ms X had her appeal rights to challenge the content of the Plan delayed. The Council was not at fault for deciding not to provide alternative provision but it should have communicated its decision to Ms X. The Council agreed to apologise, make a payment to Ms X and carry out a service improvement.
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London Borough of Tower Hamlets (25 013 264)
Statement Upheld Allocations 04-Aug-2026
Summary: Miss X complained about the delay from the Council in processing her housing application. She says that it took over 18 months to process with a lack of communication and explanation provided by the Council. She reports the Council has also not decided whether it owes her a priority based on her medical needs. We found the Council at fault. There is clear delay in both processing Miss X’s housing application and deciding whether she has a medical priority. We found the Council should apologise, make payment to Miss X to recognise the distress, and decide whether she has a medical priority.
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Statement Closed after initial enquiries School transport 04-Aug-2026
Summary: We will not investigate Mr X’s complaint about the Council’s decision to recover overpaid travel assistance. This is because the injustice is not significant enough to justify our involvement.
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North Northamptonshire Council (25 015 470)
Statement Not upheld Special educational needs 04-Aug-2026
Summary: We have ended our investigation into Miss X’s complaint about whether the Council secured the provision in her child’s Education, Health and Care Plan. Miss X appealed the Plan to the Tribunal. We cannot investigate any matters linked to Miss X’s appeal.
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Buckinghamshire Council (25 015 842)
Statement Upheld Assessment and care plan 04-Aug-2026
Summary: Ms X complained about the Council’s actions in deciding her husband had to move to a different care home. We have found fault in its decision-making process, which caused Ms X and Mr Y uncertainty and frustration. The Council has agreed to apologise to Ms X and Mr Y and make a symbolic payment.
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London Borough of Bromley (25 016 169)
Statement Upheld Special educational needs 04-Aug-2026
Summary: The Council was at fault because it did not have proper oversight of how Miss X’s child’s school was providing their special educational provision. The Council also communicated poorly with Miss X. The Council already apologised. It has agreed to make a payment to Miss X to remedy the injustice.
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Reigate & Banstead Borough Council (25 016 899)
Statement Not upheld Council tax 04-Aug-2026
Summary: We have not found fault in the Council’s handling of Mr X’s council tax arrears, the enforcement fees, the repayment arrangement, or his vulnerability and affordability.
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Wychavon District Council (25 017 031)
Statement Closed after initial enquiries Allocations 04-Aug-2026
Summary: We will not investigate this complaint about Mr X’s priority band on the Council’s housing register. This is because there is insufficient evidence of fault that would justify further investigation.
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London Borough of Croydon (25 018 213)
Statement Closed after initial enquiries Private housing 04-Aug-2026
Summary: We will not investigate Mr X’s complaint about the Council’s advice to his tenant. This is because there is not enough evidence of fault to justify an investigation.