Decision search
Your search has 59869 results
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Essex County Council (25 021 530)
Report Upheld School transport 16-Sep-2026
Summary: Mrs K complained about her two children’s school transport including late and missed pick-ups, a lack of consistency, ignoring instructions to safeguard her children and about an incident when one of her children went missing. Both children have Education, Health and Care Plans.
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Essex County Council (25 023 460)
Report Upheld School transport 16-Sep-2026
Summary: Mrs K complained about her two children’s school transport including late and missed pick-ups, a lack of consistency, ignoring instructions to safeguard her children and about an incident when one of her children went missing. Both children have Education, Health and Care Plans.
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Ipswich Borough Council (25 010 778)
Statement Not upheld Homelessness 15-Sep-2026
Summary: We have found no fault with how the Council reached its decision not to move Miss X into emergency accommodation.
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Derbyshire Dales District Council (25 013 916)
Statement Closed after initial enquiries Other 15-Sep-2026
Summary: We will not investigate this complaint about the Council’s actions as regulator of Environmental Health and Health and Safety at Work. This is because there is not enough evidence of fault to justify investigating.
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London Borough of Wandsworth (25 014 331)
Statement Upheld Safeguarding 15-Sep-2026
Summary: Miss X complained about how the Council handled her safeguarding concerns about her sister, Ms Y. Miss X also complained about delays in setting up the financial account. Miss X said this distressed her and financially impacted Ms Y’s estate. There was fault in the way the Council delayed sending invoices for Ms Y’s care. This frustrated Miss X. The Council has already remedied this fault.
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Warwickshire County Council (25 014 591)
Statement Closed after initial enquiries Child protection 15-Sep-2026
Summary: We cannot investigate this complaint about the Council’s involvement in child welfare proceedings. The law says we cannot investigate matters considered by a court or issues that are too closely linked to court proceedings.
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London Borough of Newham (25 015 407)
Statement Not upheld Allocations 15-Sep-2026
Summary: Miss D complains the Council incorrectly closed her housing register account. I have not found fault by the Council. It acted in line with its policies and procedures.
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New Forest District Council (25 016 162)
Statement Closed after initial enquiries Disabled facilities grants 15-Sep-2026
Summary: We have discontinued our investigation into Mr X’s complaint about how the Council made adaptations to his property. This is because most of Mr X’s complaint is outside our jurisdiction, and the parts of complaint we could consider do not warrant investigation.
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Wiltshire Council (25 016 274)
Statement Not upheld Private housing 15-Sep-2026
Summary: We have found no fault with how the Council handled Mr X’s tenant’s homelessness case after he issued a Section 21 notice. We have seen no evidence the Council advised the tenant to remain in the property.
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London Borough of Ealing (25 017 151)
Statement Upheld Homelessness 15-Sep-2026
Summary: Mr X complained about the Council’s failure to provide him with suitable temporary accommodation in response to his homelessness. We found the Council to be at fault because it took long to process his homelessness application and suitability review. This caused uncertainty and meant he stayed in unsuitable accommodation for longer than necessary. To remedy this injustice, the Council agreed to apologise and make a symbolic payment to Mr X.