Decision search
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Essex County Council (25 021 530)
Report Upheld School transport 16-Sep-2026
Summary: Mrs K complained about her two children’s school transport including late and missed pick-ups, a lack of consistency, ignoring instructions to safeguard her children and about an incident when one of her children went missing. Both children have Education, Health and Care Plans.
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Essex County Council (25 023 460)
Report Upheld School transport 16-Sep-2026
Summary: Mrs K complained about her two children’s school transport including late and missed pick-ups, a lack of consistency, ignoring instructions to safeguard her children and about an incident when one of her children went missing. Both children have Education, Health and Care Plans.
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London Borough of Haringey (25 018 609)
Statement Closed after initial enquiries Special educational needs 25-Aug-2026
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her child’s Education, Health and Care Plan because she has exercised her right of appeal to the First-tier Tribunal (Special Educational Needs and Disability). There is not enough evidence of fault in the Council’s decision to hold the annual review when it did. We cannot investigate the personnel matters or the actions of school staff. It is reasonable for Ms X to raise her concerns about the disclosure of personal date with the ICO. The Council has provided a suitable remedy for the delay in its complaint handling.
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Nottingham City Council (25 019 853)
Statement Closed after initial enquiries Council house sales and leaseholders 25-Aug-2026
Summary: We will not investigate this complaint about the Council’s handling of a Right to Buy application. This is mainly because it is reasonable for Mr X to take court action.
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London Borough of Hackney (25 020 733)
Statement Closed after initial enquiries Allocations 25-Aug-2026
Summary: We will not investigate this complaint about Mr X missing out on an allocation of housing. This is because the events happened more than twelve months ago and so the complaint is now late.
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London Borough of Barnet (25 020 856)
Statement Closed after initial enquiries Allocations 25-Aug-2026
Summary: We will not exercise discretion to investigate this complaint about the Council’s assessment of a homelessness application in 2024. This was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.
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Folkestone & Hythe District Council (25 021 160)
Statement Closed after initial enquiries Homelessness 25-Aug-2026
Summary: We will not investigate this complaint about the Council refusing to issue a proper decision on Mr X’s homeless application in 2021. This complaint is late and there is no good reason Mr X could not have complained to us sooner.
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London Borough of Waltham Forest (25 021 249)
Statement Closed after initial enquiries Child protection 25-Aug-2026
Summary: We will not investigate this complaint about how the Council dealt with an allegation of harm to a child. This is because there is not enough evidence of fault to justify investigating, any injustice has already been remedied by the Council and there is another body better placed to investigate.
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Nottingham City Council (25 021 512)
Statement Closed after initial enquiries Allocations 25-Aug-2026
Summary: We will not investigate Miss X’s complaint about the Council’s decision not to award her priority on its housing register. There is insufficient evidence of fault in how the Council reached its decision. We cannot consider Miss X’s complaints about disrepair or the Council’s management of her social housing.
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Southend-on-Sea City Council (25 022 644)
Statement Closed after initial enquiries Council tax 25-Aug-2026
Summary: We will not investigate this complaint about Council tax because there is a right of appeal to a valuation tribunal and the matter has been remedied.