Decision search
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Derbyshire County Council (25 011 797)
Statement Upheld School transport 25-Aug-2026
Summary: On behalf of her son, Mr X, Mrs Y complained the Council failed to fully reimburse the costs of home to school transport. We find the Council at fault for failing to document its consideration of reimbursement costs. This caused Mr X and Mrs Y distress, frustration and uncertainty. To remedy the injustice caused, the Council has agreed to reimburse two return journeys for the period between September 2024 and January 2025.
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West Berkshire Council (25 011 910)
Statement Upheld Alternative provision 25-Aug-2026
Summary: Ms X complained the Council failed to provide her son, Y, with alternative provision when he could not attend school. She also complained the Council relied on misleading school records and it wrongly pursued safeguarding referrals when the threshold was not met. We find the Council was at fault for its delay in responding to Ms X’s stage two complaint. However, this fault did not cause Ms X a significant injustice.
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Central Bedfordshire Council (25 012 442)
Statement Upheld Special educational needs 25-Aug-2026
Summary: Mrs X, on behalf of her daughter Ms Z, complained the Council failed to deliver the special educational provision as set out in Section F of the Education Health and Care Plan issued in August 2024. While some education was provided, this did not match what Section F required and therefore did not meet Ms Z’s needs, causing distress and affecting her ability to learn. The Council has agreed to make a symbolic payment.
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Leicestershire County Council (25 013 595)
Statement Upheld Special educational needs 25-Aug-2026
Summary: Mrs F complained the Council delayed issuing her son’s Education, Health and Care Plan and delayed providing the personal budget she requested to secure his provision. We found fault which caused uncertainty and for Mrs F’s son to miss out on a term of support. The Council has agreed to apologise and pay Mrs F a symbolic payment to remedy this injustice.
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London Borough of Havering (25 014 039)
Statement Closed after initial enquiries Allocations 25-Aug-2026
Summary: We will not exercise discretion to investigate this complaint about the Council’s decision to remove a housing application from the housing register. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner.
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London Borough of Harrow (25 015 024)
Statement Upheld Homelessness 25-Aug-2026
Summary: Mr D complains the Council failed to review the suitability of his temporary accommodation and reassess his housing banding. I have found fault by the Council; it delayed reassessing the banding and failed to show it considered the suitability matter. Mr D was caused avoidable delay and a lost opportunity to have the suitability of the accommodation reviewed. The Council has agreed to apologise to Mr D and pay him redress.
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Halton Borough Council (25 015 661)
Statement Upheld Special educational needs 25-Aug-2026
Summary: Mr X complained about the way the Council completed an Education, Health and Care needs assessment for Y. The Council was at fault for delay in the process, causing uncertainty and frustration and delaying Mr X's appeal rights. The Council should apologise, make a payment to address the injustice and act to prevent recurrence.
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Cambridgeshire County Council (25 016 183)
Statement Closed after initial enquiries Special educational needs 25-Aug-2026
Summary: We cannot investigate Miss X’s complaint about her son’s lack of education provision because Miss X has started court proceedings against the Council.
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Leeds City Council (25 016 196)
Statement Not upheld Homelessness 25-Aug-2026
Summary: Ms X complained about the Council’s failure to make adequate reasonable adjustments for her when it dealt with her homelessness assessment. There was no fault by the Council with how it considered Ms X’s request for reasonable adjustments.
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London Borough of Wandsworth (25 016 305)
Statement Upheld Homelessness 25-Aug-2026
Summary: Mr X complained the Council delayed dealing with his homeless application. We find the Council was at fault for its delays in dealing with Mr X’s homeless application. This caused him frustration, upset and uncertainty. The Council has agreed to make a symbolic payment to Mr X to reflect his injustice.