Decision search
Your search has 59605 results
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Royal Borough of Greenwich (26 014 555)
Statement Closed after initial enquiries Other 25-Aug-2026
Summary: We cannot investigate this complaint about information the Council provided during court proceedings. The complaint is late, and the law prevents us from investigating complaints about the start of court action or what happened in court.
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Wiltshire Council (26 015 474)
Statement Closed after initial enquiries Other 25-Aug-2026
Summary: We will not investigate Mr B’s complaint about the Council’s oversight of decisions relating to the use of a Council-owned building. This is because we have decided the alleged fault has not caused Mr B a personal injustice.
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Manchester City Council (25 017 914)
Statement Upheld Homelessness 24-Aug-2026
Summary: Miss X complained the Council failed to provide interim accommodation when she and her young children were evicted from their home. We found the Council’s failure to provide interim accommodation when it accepted a homelessness duty is fault. This fault caused Miss X unnecessary distress, uncertainty and financial expense. The Council will apologise and make payments to Miss X and will provide training to its staff.
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London Borough of Southwark (25 018 367)
Statement Upheld Allocations 24-Aug-2026
Summary: We will not investigate this complaint about how the Council dealt with Miss X’s housing register application. The Council has agreed a proportionate remedy for Miss X’s injustice which removes the need to investigate.
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Barchester Healthcare Homes Limited (25 018 385)
Statement Not upheld Other 24-Aug-2026
Summary: We have ended our investigation into Mr X’s complaint about the respite care provided to his father Mr Y. The care provider has investigated Mr X’s concerns, accepted gaps in its recording of the care Mr Y received, apologised to Mr X and taken appropriate action. It is unlikely further investigation of the same issues would lead to a different outcome for Mr X.
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London Borough of Redbridge (25 018 438)
Statement Not upheld Allocations 24-Aug-2026
Summary: Ms D says the Council failed to inform her that a property she had secured was subject to the London Living Rent in 2021. I have ended the investigation because the key events happened several years ago and Ms D should have complained to us sooner.
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South Tyneside Metropolitan Borough Council (25 019 752)
Statement Not upheld Special educational needs 24-Aug-2026
Summary: We have ended our investigation into Mr X’s complaint about the actions of the Council relating to his child’s Education, Health and Care Plan. This is because some parts of Mr X’s complaint are outside the Ombudsman’s jurisdiction to investigate and there is no worthwhile outcome investigating the remaining points within jurisdiction.
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Essex County Council (25 020 540)
Statement Upheld Special educational needs 24-Aug-2026
Summary: The Council was at fault for failing to tell Mrs X that if she paid for a private educational psychologist assessment for her child’s Education, Health and Care (EHC) assessment, it would not mean the assessment would finish any sooner, or that it would not reimburse her. If the Council had not been at fault, Mrs X likely would not have paid for the advice, so the Council will reimburse her.
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North Kesteven District Council (25 022 048)
Statement Closed after initial enquiries Allocations 24-Aug-2026
Summary: We will not investigate Mr X’s complaint about the suitability of his property, delay in completing adaptations and disrepair. Parts of the complaint are late or are about matters we do not have the power to investigate. There is insufficient evidence of fault to justify investigation of the remaining matters.
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North Yorkshire Council (25 023 514)
Statement Upheld Other 24-Aug-2026
Summary: We have upheld Miss X’s complaint about the Council’s dismissal of her concerns that it failed to properly consider her children’s needs. The Council has now agreed to consider Miss X’s complaint under the statutory procedure and a remedy for delay. This provides a proportionate remedy for the injustice caused.