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Statement Closed after initial enquiries Assessment and care plan 25-Aug-2026
Summary: We will not investigate this complaint about the Council’s financial assessment of Mr X’s disability related expenditure. This is because an investigation would be unlikely to find fault with the Council’s actions.
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London Borough of Sutton (25 016 688)
Statement Upheld Assessment and care plan 25-Aug-2026
Summary: There was fault by the Council. It took too long to review Mr K’s care needs and his financial assessment when he moved to supported living. It has also failed to properly consider whether the additional cost to Mr K of social activities to meet his care needs, are disability related expenditure for the purposes of calculating how much he should pay towards his care. Mr K has not missed out on care provision, but he and his mother have been left uncertain as to whether his contribution has been properly calculated. The Council has agreed to apologise to Mr K’s mother, make a symbolic payment and complete a new financial assessment.
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Cambridgeshire County Council (25 017 384)
Statement Upheld Special educational needs 25-Aug-2026
Summary: There was fault by the Council. It took too long to issue a final Education Health and Care Plan when Miss X’s son was moving from primary to secondary school. The Council also did not communicate with Miss X properly, and cannot show that it considered how her son could access his educational provision in the meantime. The Council’s shortcomings caused Miss X and her son distress and uncertainty at this crucial time. The Council has agreed to apologise to Miss X and make a symbolic payment in recognition of the impact on her and her son.
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Cambridgeshire County Council (25 017 723)
Statement Upheld Special educational needs 25-Aug-2026
Summary: Mrs X complained the Council failed to meet the legal timescales for completing an annual review of her son Y’s Education, Health and Care Plan and issuing an amended plan, and had poor communication and complaint handling. We find the Council at fault for missing the legal timescales and for poor communication. This caused frustration, uncertainty, delayed appeal rights and quantifiable loss of the cost of provision. The Council has agreed to apologise, reimburse the cost of provision and make a symbolic payment to remedy the injustice.
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Salford City Council (26 014 351)
Statement Closed after initial enquiries Other 25-Aug-2026
Summary: We will not investigate this complaint about data the Council holds about Miss X, or how it responded to her request for a copy of her data. The Information Commissioner’s Office would be best placed to consider this complaint.
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Royal Borough of Windsor and Maidenhead Council (26 014 359)
Statement Closed after initial enquiries Leisure and culture 25-Aug-2026
Summary: We will not investigate this complaint about how the Council handled the closure of a public park. This is because we have decided any injustice is not significant enough to justify our involvement.
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St Helens Metropolitan Borough Council (26 014 413)
Statement Closed after initial enquiries Parking and other penalties 25-Aug-2026
Summary: We will not investigate this complaint about the quality of a vehicle crossover installed by the Council. The complaint is late and there are no good reasons for us to exercise discretion to consider it now.
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Royal Borough of Kingston upon Thames (26 014 438)
Statement Closed after initial enquiries Council tax 25-Aug-2026
Summary: We will not investigate this complaint about how the Council handled Mr X’s application for a council tax reduction, and his resulting complaint. Any injustice is not significant enough to justify our involvement, and we could not add to the investigation the Council has already done.
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Nottinghamshire County Council (26 014 454)
Statement Closed after initial enquiries School transport 25-Aug-2026
Summary: We will not investigate this complaint about a home to school transport application. There is not enough evidence of fault to warrant investigation.
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Stevenage Borough Council (26 014 461)
Statement Closed after initial enquiries Other 25-Aug-2026
Summary: We will not investigate this complaint about damage caused to Mrs X’s property by the Council during works. Mrs X has an alternative legal remedy to pursue a claim of negligence through the courts. Only the courts can decide whether the Council was negligent. It is therefore reasonable to expect Mrs X to use her legal remedy.