Decision search

What's this ?

Organisation
Organisation name:

Organisation type:
Decision type
Statements Reports Both
Reference number
Reference number:
Date range
From To
Sort Results
Descending (latest first) Ascending (oldest first)

Advanced search

Exclude (NOT)
Subject area
Category

Sub category

Sub category

Sub category

Sub category

Sub category

Sub category

Sub category

Sub category

Sub category

Sub category
Advanced options

Decision reason: Closed after initial enquiries Not upheld Upheld

Show advanced search

Your search has 52687 results

Barchester Healthcare Homes Limited (24 022 010)

Statement Closed after initial enquiries Residential care 04-Jun-2025

Summary: We will not investigate this complaint about a Care Provider deregistering a temporary resident from their usual Doctors practice. The Care Provider has explained why this happened. It has apologised for not telling the complainant, which caused surprise, worry and frustration when they tried to get their medication. It also caused time and trouble having to reregister. The Care Provider sent flowers and offered a discount off a future stay. It is unlikely an Ombudsman investigation would achieve anything further. The Care Provider’s actions are sufficient to acknowledge the impact.
London Borough of Ealing (24 022 084)

Statement Closed after initial enquiries Other 04-Jun-2025

Summary: We will not investigate Mrs X’s complaint about the decision to limit the ways in which she can contact her local council. This is because there is not enough evidence of fault to warrant an investigation.
Birmingham City Council (24 022 318)

Statement Closed after initial enquiries Refuse and recycling 04-Jun-2025

Summary: We will not investigate this complaint about missed bin collections before and during industrial action. We have no jurisdiction to investigate matters which affect all or most people in the Council’s area, and collections missed before the action did not cause the complainant a significant enough injustice.
Portsmouth City Council (24 023 095)

Statement Closed after initial enquiries Alternative provision 04-Jun-2025

Summary: We will not investigate this complaint that the Council has made unreasonable demands for evidence regarding the complainant’s daughter’s Elective Home Education and has failed to respond reasonably to his questions. This is because investigation would achieve nothing significant.
Kent County Council (24 023 308)

Statement Closed after initial enquiries Other 04-Jun-2025

Summary: We cannot investigate this complaint about the actions of a social worker and why Mr X was angry in court. This is because the matters complained of relate directly to matters raised in court.
London Borough of Hillingdon (24 018 772)

Statement Not upheld Charging 04-Jun-2025

Summary: Mr X complained the Council refused to pay the weekly fee for his mother’s care which it had previously agreed to with the Care Home so his mother (Mrs Y) is at risk of losing her placement. Mr X also complained that the Council failed to consider how Mrs Y’s wellbeing would be affected when it decided to move her to a new Care Home. The Council did not formally agree to a weekly figure with the Care Home so it was not at fault for this. The Council also considered Mrs Y’s wellbeing when deciding to move her to a new Home in line with the relevant guidance and without fault.
Lancashire County Council (24 019 034)

Statement Upheld Special educational needs 04-Jun-2025

Summary: We upheld Mrs X’s complaint about delays in the Education, Health and Care needs assessment regarding her child, Y. The Council agreed to resolve the complaint early by apologising to Mrs X and paying her a symbolic payment to acknowledge the injustice caused.
Hampshire County Council (24 020 288)

Statement Closed after initial enquiries Child protection 04-Jun-2025

Summary: We cannot investigate this complaint about the Council handling of Mrs X’s complaint. She has confirmed she has taken court action regarding matters that are closely linked to the matters in her complaint. Despite her view they are separable, we are legally prevented from investigating this complaint.
Royal Borough of Greenwich (24 020 602)

Statement Closed after initial enquiries Managing council tenancies 04-Jun-2025

Summary: We will not investigate Ms X’s complaint about despair in her Council property because we cannot investigate complaints about councils acting in their capacity as social landlord. There is insufficient evidence of fault in the Council’s decision-making when it awarded band C on its housing register to justify our involvement.
Bath and North East Somerset Council (24 021 630)

Statement Closed after initial enquiries Other 04-Jun-2025

Summary: We will not investigate Ms X’s complaint about the Council’s involvement in her detention under the Mental Health Act. There is not enough evidence of fault to justify our involvement. Some of Ms X’s concerns are matters for other bodies to consider.

Back
95
96
97
98
99
100
101
102
103
104
Next

Cookie name	Description	Action
ASPSESSIONID	This helps the site to function smoothly during your visit. For example, remembering your display settings and online complaint form preferences.
CookieNotice.Analytics	Used to remember your choice for analytical cookies.
TH_TOOLBAR_SETTINGS	Stores an object containing user specific settings for the Browsealoud toolbar such as dialog positions and button states. No personally identifiable data is stored.
API_SETTINGS	Stores an object containing user specific API settings for the Browsealoud toolbar such as voice and language selection, user preferences set in the toolbar settings panel and selected styles for word highlighting. No personally identifiable data is stored.
audioalert	Stores a value ‘audioalert = true’ after the first Browsealoud audio alert.
__utma	Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.	BrowseAloud v.3 documentation Privacy policy
__utmt	Used to throttle request rate.	BrowseAloud v.3 documentation Privacy policy
__utmb	Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics.	BrowseAloud v.3 documentation Privacy policy
__utmc	Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the__utmbcookie to determine whether the user was in a new session/visit.	BrowseAloud v.3 documentation Privacy policy
__utmz	Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.	BrowseAloud v.3 documentation Privacy policy
_ga	Used to distinguish users. The ID is used only to identify the session for the statistics and is completely anonymous.	BrowseAloud v.3 documentation Privacy policy
_gat_UA-4669579-11	Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_.	BrowseAloud v.3 documentation Privacy policy
_gid	Used to distinguish users.	BrowseAloud v.3 documentation Privacy policy

Company	Description	Action
Google Inc = _ga	Google Analytics tracking cookie. Helps us to know how many people visit our site by tracking if you've visited before.	Terms and conditions Privacy policy
Google Inc = _gid	Google Analytics tracking cookie. Helps us to know how many people visit our site by tracking if you've visited before.	Terms and conditions Privacy policy
Google Inc = _gat	Google Analytics tracking cookie. Used to manage the rate at which page view requests are made.	Terms and conditions Privacy policy

www.lgo.org.uk has experienced a problem

Decision search

Advanced search

Your search has 52687 results

Review your privacy settings