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Decision reason: Closed after initial enquiries Not upheld Upheld

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Your search has 55054 results

Nottinghamshire County Council (25 000 328)

Statement Closed after initial enquiries Highway repair and maintenance 24-Apr-2025

Summary: We will not investigate Mrs B’s complaint that the Council has refused to pay her compensation for injuries she suffered. This is because it is reasonable for Mrs B to pursue her compensation claim at court.
Durham County Council (25 000 516)

Statement Upheld Leisure and culture 24-Apr-2025

Summary: We will not investigate Ms X’s complaint about the Council’s response to a service request. The Council has already upheld Ms X’s complaint, apologised and taken steps to rectify its service delivery. Because these actions are appropriate and there are no wider public interest issues, it is not proportionate for us to investigate.
Transport for London (25 000 835)

Statement Closed after initial enquiries Parking and other penalties 24-Apr-2025

Summary: We will not investigate this complaint about the Council's enforcement of a penalty charge notice as it is reasonable to expect the complainant to ask the court to consider her case.
London Borough of Tower Hamlets (24 020 715)

Statement Closed after initial enquiries Other 24-Apr-2025

Summary: We will not investigate this complaint about issues involving Mrs X’s child’s attendance at a summer club. The Council’s role in these matters is limited and investigation is unlikely to lead to a finding of fault.
Tameside Metropolitan Borough Council (24 020 718)

Statement Closed after initial enquiries Council tax 24-Apr-2025

Summary: We will not investigate Mr X’s complaint about council tax support and liability. This is because he had the right to appeal to the Valuation Tribunal, and it is reasonable to expect him to have used it.
Thurrock Council (24 020 761)

Statement Closed after initial enquiries Council house sales and leaseholders 24-Apr-2025

Summary: We will not investigate this complaint about the Council’s refusal to accept the complainant submitted a Right to Buy application to buy his home in October. The Council confirms it has no record of the application and we consider further investigation will not lead to a different outcome. Mr X wants the Council to honour the previous maximum discount on a new application. This is not something we can achieve.
Wokingham Borough Council (24 020 781)

Statement Closed after initial enquiries Other 24-Apr-2025

Summary: We will not investigate this complaint about the Council fining Mr X for his child’s unauthorised school absence. This is because Mr X had a right to go to a magistrate’s court to contest the fine it would have been reasonable to use.
Royal Borough of Kensington & Chelsea (24 020 895)

Statement Closed after initial enquiries Commercial and contracts 24-Apr-2025

Summary: We will not investigate Mr X’s complaint about how the Council managed the lease for a public space. This is because his complaint is made late, and I see no good reason why he could not have made it sooner. I will not investigate Ms Z’s complaint because it is not about an administrative function of the Council.
West Northamptonshire Council (24 021 015)

Statement Closed after initial enquiries Child protection 24-Apr-2025

Summary: We will not investigate Miss X’s complaint about the Council’s involvement with her children. The law prevents us from investigating anything that is the subject of court proceedings. We also cannot achieve the outcome Miss X wants.
Epsom & Ewell Borough Council (24 021 274)

Statement Closed after initial enquiries Enforcement 24-Apr-2025

Summary: We will not investigate Mr C’s complaint about letters he received from the Council which caused him distress. This is because there is not enough evidence of fault to justify an investigation.

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