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Decision reason: Closed after initial enquiries Not upheld Upheld

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Essex County Council (24 021 381)

Statement Upheld Special educational needs 27-Apr-2025

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
Essex County Council (24 021 505)

Statement Closed after initial enquiries Child protection 27-Apr-2025

Summary: We will not investigate Mr X’s complaint about the Council sharing information with a family member without his permission. This is because there is no sign of fault in the Council’s decision not to consider his complaint whilst the case is subject to ongoing court proceedings. Also, the substantive complaint is about a data matter which is best considered by the Information Commissioner’s Office.
North East Lincolnshire Council (24 015 590)

Statement Upheld Domiciliary care 27-Apr-2025

Summary: We will not investigate this complaint about the quality of domiciliary care. The Council has refunded the cost of Mrs Y’s care and apologised to her daughter, Mrs X. Further investigation by us is unlikely to achieve anything more meaningful.
London Borough of Waltham Forest (24 016 154)

Statement Closed after initial enquiries Allocations 27-Apr-2025

Summary: We will not investigate this complaint about disrepair and the housing register. This is because part of the complaint is late and because we cannot investigate complaints about a council when it is acting as a landlord.
Sefton Metropolitan Borough Council (24 017 140)

Statement Closed after initial enquiries School transport 27-Apr-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s decision to refuse her application for free home to school transport for her child. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
Westminster City Council (24 018 132)

Statement Closed after initial enquiries Other 27-Apr-2025

Summary: We will not investigate Mr X’s complaint about how the Council conducted its statutory children’s complaints investigation. This is because there is insufficient evidence of fault. We will not investigate some of Mr X’s complaint because the injustice is not significant enough to warrant our involvement. We will not investigate the rest of Mr X’s complaint because another body is better placed.
Nottinghamshire County Council (24 018 884)

Statement Closed after initial enquiries Alternative provision 27-Apr-2025

Summary: We will not investigate this complaint about the Council’s handling of Mr Y’s transfer to a post-16 educational placement. This is because there is either not enough evidence of fault by the Council or of any fault causing significant injustice, and Mr X, the complainant, has also used his appeal rights to the Tribunal.
Wiltshire Council (24 022 018)

Statement Closed after initial enquiries Highway repair and maintenance 27-Apr-2025

Summary: We will not investigate this complaint about highway maintenance because there is another body better placed to consider the complaint.
London Borough of Lambeth (24 022 022)

Statement Upheld Council tax 27-Apr-2025

Summary: We will not investigate this complaint about council tax liability. At our invitation, the Council has agreed to reinstate Mr X’s right to appeal to the Valuation Tribunal.
Kent County Council (24 022 057)

Statement Closed after initial enquiries Highway repair and maintenance 27-Apr-2025

Summary: We will not investigate this complaint about highway maintenance because there is not enough evidence of fault to justify investigating.

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