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Decision reason: Closed after initial enquiries Not upheld Upheld

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Your search has 55054 results

London Borough of Islington (24 022 324)

Statement Closed after initial enquiries Council tax 27-Apr-2025

Summary: We will not investigate this complaint about an application for discretionary council tax support. This is because there is insufficient evidence of fault causing injustice.
Transport for London (24 023 074)

Statement Closed after initial enquiries Parking and other penalties 27-Apr-2025

Summary: We will not investigate Mr X’s complaint about two penalty charge notices issued by Transport for London, which he did not receive. This is because TfL has agreed to cancel the penalty charge notices and it is unlikely we could achieve anything more for Mr X in this case.
North Northamptonshire Council (24 020 310)

Statement Closed after initial enquiries Managing council tenancies 27-Apr-2025

Summary: We will not investigate this complaint about matters related to a leasehold property. The law prevents us investigating the substantive points. It would be disproportionate to investigate the Council’s complaint-handling in isolation.
London Borough of Bexley (24 020 346)

Statement Closed after initial enquiries Other 27-Apr-2025

Summary: We will not investigate this complaint about the Council not providing financial support for a young person who declined to leave a supported living placement, which Miss X said led to her organisation incurring a significant financial cost. There is not enough evidence of fault in the Council declining to pay Miss X’s organisation to warrant investigation.
East Suffolk Council (24 020 407)

Statement Closed after initial enquiries Trees 27-Apr-2025

Summary: We will not investigate this complaint about the Council felling trees at a heathland site. This is because there is insufficient evidence of fault by the Council, and insufficient evidence of personal injustice.
Birmingham City Council (24 020 416)

Statement Closed after initial enquiries Refuse and recycling 27-Apr-2025

Summary: We will not investigate Ms X’s complaint about the Council’s failure to empty her bins. This is because the injustice she claims results from recent industrial strike action by the Council’s refuse collection crews and affects all or most of the residents in the Council’s area.
Nottingham City Council (24 018 998)

Statement Closed after initial enquiries Child protection 27-Apr-2025

Summary: We will not investigate Mr X’s complaint about the Council’s child protection investigation and outcome. The complaint is late and there is no good reason to exercise discretion to consider it now.
The Fremantle Trust (24 019 026)

Statement Closed after initial enquiries Residential care 27-Apr-2025

Summary: We will not investigate this complaint about the quality of care provided in a care home. This is because any injustice is insufficient to justify our involvement.
Somerset Council (24 019 091)

Statement Closed after initial enquiries Domiciliary care 27-Apr-2025

Summary: We will not investigate Mr X’s complaint, about the Council withdrawing funding for care Mr Y without notice. This is because any injustice is not significant enough to justify our involvement.
Kirklees Metropolitan Borough Council (24 019 320)

Statement Closed after initial enquiries Assessment and care plan 27-Apr-2025

Summary: We will not investigate this complaint about failing to respond to a telephone message and failing to provide emergency adult social care support. The Council’s initial two-day delay did not cause a significant enough injustice to justify an investigation. It is unlikely the delay affected the outcome that a suitable available placement could not be found. We would not add to the Council’s investigation or achieve a different outcome.

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