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Decision reason: Closed after initial enquiries Not upheld Upheld

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London Borough of Hackney (24 022 709)

Statement Closed after initial enquiries Parking and other penalties 24-Apr-2025

Summary: We will not investigate Ms X’s complaint about two penalty charge notices issued by the Council in error. This is because the Council cancelled the notices and the matter did not cause Ms X significant enough injustice to warrant any further remedy.
Newark & Sherwood District Council (24 023 060)

Statement Closed after initial enquiries Councillor conduct and standards 24-Apr-2025

Summary: We will not investigate this complaint about the Council’s handling of a complaint about a parish council as it is unlikely we will find fault by the Council and the substantive matter is not within our legal remit.
London Borough of Ealing (24 020 368)

Statement Closed after initial enquiries Enforcement 24-Apr-2025

Summary: We will not investigate this complaint about a failure to properly investigate a breach of planning control. We have not seen enough evidence of fault in the Council’s actions to justify an investigation.
Ashford Borough Council (24 020 569)

Statement Upheld Council tax 24-Apr-2025

Summary: We will not investigate Mr X’s complaint about the Council’s management of his council tax account. This is because we could not add to the investigation carried out by the Council or achieve the outcome Mr X seeks.
Devon County Council (24 020 587)

Statement Closed after initial enquiries Child protection 24-Apr-2025

Summary: We will not investigate Mr X’s complaint about the Council’s handling of a safeguarding enquiry involving his child. We could not add to the investigation and response the Council has already provided to Mr X’s complaint.
West Northamptonshire Council (24 020 696)

Statement Closed after initial enquiries School transport 24-Apr-2025

Summary: We will not investigate this complaint that the Council has failed to respond appropriately to an incident in which the complainant’s son’s wheelchair suffered damage. This is because the complaint concerns liability for damage to property. The complainant may pursue the matter in court and it would be reasonable for her to do so.
London Borough of Barnet (24 018 955)

Statement Closed after initial enquiries Transport 24-Apr-2025

Summary: We will not investigate Miss X’s complaint about the Council’s decision to decline her blue badge application. This is because there is insufficient evidence of fault.
North Yorkshire Council (24 019 521)

Statement Closed after initial enquiries Charging 24-Apr-2025

Summary: We will not investigate this complaint about charges for adult social care while in hospital. It is standard practice to continue to pay to keep your room in a care home available for you to return to. There is not enough evidence of fault by the Council to justify an investigation.
Devon County Council (24 019 547)

Statement Closed after initial enquiries Special educational needs 24-Apr-2025

Summary: We will not investigate Mrs X’s complaint that the Council has failed to provide suitable education provision for her child. The provision in place after the Council issued its amended Education Health and Care (EHC) Plan is not separable from Mrs X’s appeal to a tribunal. It is unlikely we would find fault with the Council in how provision was met before the EHC Plan was amended.
Birmingham City Council (24 019 616)

Statement Closed after initial enquiries Other 24-Apr-2025

Summary: We will not investigate this complaint about the Council’s administration of its Accommodation Finding Service which Mr X says has been unsatisfactory for him as a private landlord using the service. There is insufficient evidence of fault which would warrant an investigation.

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