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Decision reason: Closed after initial enquiries Not upheld Upheld

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Suffolk County Council (24 013 560)

Statement Upheld Charging 06-Feb-2025

Summary: We will not investigate this complaint about charging for an adult social care respite stay. The Council told the complainant they may have to pay for the respite stay. So, the Council’s delay in completing the financial assessment does not cause the claimed injustice. The Council has apologised for its delay and said the complainant can pay the debt in instalments. It is unlikely we would achieve anything further.
Cambridgeshire County Council (24 013 633)

Statement Closed after initial enquiries Charging 06-Feb-2025

Summary: We will not investigate this late complaint about Mrs Y’s care charges. There is not a good reason for the delay in Mr X bringing the complaint to us.
Leicester City Council (24 013 762)

Statement Closed after initial enquiries Child protection 06-Feb-2025

Summary: We will not investigate this complaint about how a child protection conference was dealt with. This is because there is insufficient evidence of fault with how the complaint was dealt with under the Council’s child protection procedures.
North Northamptonshire Council (24 013 909)

Statement Closed after initial enquiries Other 06-Feb-2025

Summary: We will not investigate Mrs X’s complaint about the Council's decision to hold a child protection conference. It is unlikely we would find fault which directly caused the conference to be held.
Lancashire County Council (24 014 162)

Statement Closed after initial enquiries School transport 06-Feb-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse free school transport for his child. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
The Hall Thornton Dale Limited (24 014 293)

Statement Closed after initial enquiries Residential care 06-Feb-2025

Summary: We will not investigate Ms X’s complaint about issues with her stay at The Hall care home. The Care Provider’s actions or inactions did not cause sufficient significant personal injustice to warrant us investigating. An investigation would also be unlikely to achieve a different outcome.
West Sussex County Council (24 014 299)

Statement Closed after initial enquiries Direct payments 06-Feb-2025

Summary: We will not investigate Mr X’s complaint about a Council decision that it no longer considers a person suitable to manage his relative’s direct payment. There is insufficient evidence of fault to warrant an investigation and further investigation would not lead to a different outcome.
Derbyshire County Council (24 014 420)

Statement Closed after initial enquiries Child protection 06-Feb-2025

Summary: We will not investigate this complaint that the Council’s officers have been at fault throughout their involvement with the complainant’s family. This is because investigation would not achieve the outcomes she is seeking.
London Borough of Sutton (24 014 714)

Statement Upheld School transport 06-Feb-2025

Summary: We will not investigate Miss X’s complaint about the Council’s decision not to provide support with home to school transport. There was fault in how the Council considered Miss X’s request for support. It has therefore agreed to reconsider her case at stage 2 of its appeals process. This is a suitable remedy and we could not achieve anything more at this stage.
Liverpool City Council (24 014 732)

Statement Closed after initial enquiries Assessment and care plan 06-Feb-2025

Summary: We will not investigate this complaint made by Mr X about care provided for the late Mrs Y. We could not now provide a remedy for any injustice for Mrs Y as she has died, and any injustice experienced by Mr X is not sufficient to warrant an investigation.

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