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Decision reason: Closed after initial enquiries Not upheld Upheld

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Your search has 55054 results

Arun District Council (25 005 689)

Statement Upheld Council tax 02-Sep-2025

Summary: We will not investigate this complaint about the administration of a council tax account as the Council has provided a satisfactory remedy and we cannot achieve the outcome the complainant seeks.
Lincolnshire County Council (25 006 059)

Statement Closed after initial enquiries Parking and other penalties 02-Sep-2025

Summary: We will not investigate this complaint about a parking penalty charge notice as it is reasonable to expect Mrs X to have appealed against it using the appeal procedure provided in law.
Nottinghamshire County Council (25 005 169)

Statement Closed after initial enquiries Other 02-Sep-2025

Summary: We will not investigate Miss X’s complaint about a school placement. This is because there was a right of appeal to the SEND Tribunal and it was reasonable for Miss X to appeal.
Cheshire East Council (25 004 971)

Statement Closed after initial enquiries Enforcement 02-Sep-2025

Summary: We will not investigate this complaint about the Council’s handling of a planning enforcement case. There is insufficient evidence that fault by the Council has affected the planning enforcement outcome or caused the complainant a significant injustice.
North Somerset Council (24 006 942)

Statement Upheld Council tax 01-Sep-2025

Summary: We will not investigate this complaint about council tax. This is because the Council has agreed to remedy the injustice.
London Borough of Newham (24 008 894)

Statement Closed after initial enquiries Safeguarding 01-Sep-2025

Summary: We will not investigate this late complaint about how the Council handled adult safeguarding concerns. There is not a good reason for the delay in Miss X complaining to us.
Manchester City Council (24 012 434)

Statement Upheld Parking and other penalties 01-Sep-2025

Summary: Mr X complained about the Council’s decision to refuse his 2024 application to extend his dropped kerb. The Council accepted it did not consider all the circumstances relevant to Mr X’s application. It agreed to approve Mr X’s application and pay a financial remedy for Mr X’s avoidable frustration and time and trouble.
London Borough of Brent (24 017 300)

Statement Upheld Safeguarding 01-Sep-2025

Summary: Ms Y says the Council failed to act to safeguard Ms X and failed to carry out a needs assessment or provide Ms X with support. The Council accepts it failed to follow the right process when dealing with the safeguarding concerns raised and the request for a care assessment. That meant Ms X missed out on care support and a move to a safer property for more than two years and Ms Y experienced significant distress. An apology, payment to Ms Y and procedural changes are satisfactory remedy.
London Borough of Brent (24 017 777)

Statement Upheld Allocations 01-Sep-2025

Summary: We have upheld Mr X’s complaint about how the Council handled his request for a housing suitability review. The Council has agreed to a proportionate remedy for the injustice caused.
North Northamptonshire Council (24 017 975)

Statement Upheld Special educational needs 01-Sep-2025

Summary: Mrs X complained the Council failed to secure Y’s Education, Health and Care Plan provision after they moved into its area or complete a review of the plan within statutory time limits. We find the Council at fault, causing frustration and uncertainty and meaning Y did not receive the education he was entitled to. The Council has agreed to apologise, make a payment to recognise the injustice, and act to prevent recurrence.

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