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Decision reason: Closed after initial enquiries Not upheld Upheld

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London Borough of Lambeth (25 003 667)

Statement Closed after initial enquiries Allocations 02-Sep-2025

Summary: We will not investigate this complaint about how the Council handled Miss X’s housing register application. This is because there is not enough evidence of fault to justify our investigation.
London Borough of Redbridge (25 003 809)

Statement Closed after initial enquiries Council house sales and leaseholders 02-Sep-2025

Summary: We will not investigate this complaint about the Council’s advice on a Right to Buy discount. There is insufficient evidence of any fault which would warrant an investigation.
Kingston Upon Hull City Council (25 003 931)

Statement Closed after initial enquiries Child protection 02-Sep-2025

Summary: We will not investigate this complaint about the content of a Child and Family Assessment completed by the Council’s social worker. Investigation would not lead to a different outcome and is not therefore warranted.
Hampshire County Council (25 004 015)

Statement Closed after initial enquiries Other 02-Sep-2025

Summary: We cannot investigate this complaint about the grounds on which the Council prosecuted Mrs X for failure to ensure school attendance. A legal bar prevents us investigating matters that have been subject to court action.
Northumberland County Council (25 004 731)

Statement Closed after initial enquiries Licensing 02-Sep-2025

Summary: We will not investigate this complaint about an application for a taxi licence. This is because there is insufficient evidence of injustice.
London Borough of Hammersmith & Fulham (25 004 759)

Statement Closed after initial enquiries Other 02-Sep-2025

Summary: We will not investigate this complaint about the start of court action and documents sent to an old address. We do not have jurisdiction to investigate the Council’s decision to start legal proceedings, and the Information Commissioner is better placed to investigate complaints about data breaches.
Birmingham City Council (25 004 814)

Statement Closed after initial enquiries Parking and other penalties 02-Sep-2025

Summary: We will not investigate this complaint about Penalty Charge Notices because we are satisfied with the actions an organisation has taken, and further investigation would not lead to a different outcome.
Wakefield City Council (25 004 912)

Statement Closed after initial enquiries Street furniture and lighting 02-Sep-2025

Summary: We will not investigate this complaint about the brightness of street lighting because it is late without good reason to exercise discretion to investigate it now.
Medway Council (25 006 290)

Statement Closed after initial enquiries Allocations 02-Sep-2025

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his housing register application because there is insufficient evidence of fault.
St Helens Metropolitan Borough Council (25 006 346)

Statement Closed after initial enquiries Commercial and contracts 02-Sep-2025

Summary: We will not investigate Mr X’s complaint about the Council’s failure to pay residential care fees. This is because Mr X can reasonably take the matter to court.

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