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Decision reason: Closed after initial enquiries Not upheld Upheld

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Your search has 55054 results

Warwickshire County Council (25 006 770)

Statement Upheld Special educational needs 02-Sep-2025

Summary: We have upheld this complaint because the Council delayed completing the review of an Education Health and Care Plan. The Council has agreed to resolve the complaint by providing a remedy for the injustice this caused. It is reasonable for the complainant to use their right of appeal to a tribunal about other matters.
Thanet District Council (25 006 876)

Statement Closed after initial enquiries Parking and other penalties 02-Sep-2025

Summary: We will not investigate this complaint about changes to the car parking policy for blue badge holders. This is because there is insufficient evidence of fault by the Council.
ASANA Healthcare Ltd (25 006 952)

Statement Closed after initial enquiries Other 02-Sep-2025

Summary: We cannot investigate Mr X’s complaint about the care provider not delivering the package of care he paid for. The complaint lies outside our jurisdiction because it is not about actions that involve, or are connected to, the provision of adult social care.
London Borough of Bexley (25 007 114)

Statement Closed after initial enquiries Other 02-Sep-2025

Summary: We will not investigate this complaint about information included in a report. This is because the complaint has been made late and the Information Commissioner is better placed to consider the issues raised.
Gravesham Borough Council (25 004 952)

Statement Closed after initial enquiries Homelessness 02-Sep-2025

Summary: We will not investigate this complaint about the Council’s decision the property it offered Ms X’s family was suitable and to end the main housing duty. It was reasonable for Ms X to use her statutory right of appeal to the county court. The court may now accept a late appeal.
Kingston Upon Hull City Council (25 005 096)

Statement Closed after initial enquiries Other 02-Sep-2025

Summary: We will not investigate this complaint about how the Council handled Mr X’s concerns about the impact of his neighbour’s extension. This is because there is not enough evidence of fault to justify investigating.
Runnymede Borough Council (25 005 381)

Statement Closed after initial enquiries Disabled facilities grants 02-Sep-2025

Summary: We will not investigate Mr X’s complaint about damage caused to his driveway during adaptation works. This is because this is a complaint about negligence which is a legal matter for the courts to consider and decide. We cannot decide a negligence claim.
London Borough of Croydon (25 005 504)

Statement Closed after initial enquiries Disabled children 02-Sep-2025

Summary: We will not investigate this complaint about the Council’s decision to refuse Mrs X’s application for a Blue Badge for her daughter. This is because there is insufficient evidence of fault by the Council.
Alpenbest Limited (25 005 598)

Statement Closed after initial enquiries Domiciliary care 02-Sep-2025

Summary: We will not investigate this complaint about a carer allegedly urinating on Mr X’s relative’s grass and the Care Provider refusing to provide compensation. The small claims court is best placed to consider the claim for the cost of replacement grass.
South Tyneside Metropolitan Borough Council (25 005 679)

Statement Closed after initial enquiries Assessment and care plan 02-Sep-2025

Summary: We will not investigate this complaint about the Council’s response to Mr X’s complaint in 2021/22. This is because the events complained about took place more than 12 months ago and it would have been reasonable for Mr X to bring this complaint to us at the time.

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