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Decision reason: Closed after initial enquiries Not upheld Upheld

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Your search has 52507 results

Suffolk County Council (25 000 107)

Statement Upheld Special educational needs 24-Jun-2025

Summary: We upheld Mrs X’s complaint about delays in the Education, Health and Care process regarding her child, Y, and about the Council’s poor communication. The Council upheld the complaint, apologised, and offered a total remedy of £1,200 as part of its complaint process. An investigation by the Ombudsman is unlikely to achieve anything further.
Broxbourne Borough Council (25 000 125)

Statement Closed after initial enquiries Trees 24-Jun-2025

Summary: We will not investigate this complaint about the Council’s handling of a planning application near the complainant’s home, particularly with regard to the impact of the development on protected trees. There is insufficient evidence of fault causing the complainant a significant injustice.
London Borough of Bexley (25 000 252)

Statement Closed after initial enquiries Other 24-Jun-2025

Summary: We will not investigate Mr X’s complaint about the Council’s responses to fly-tipping in his area. There is not enough evidence of Council fault to warrant us investigating. We also cannot achieve the complaint outcome Mr X seeks. Other issues are premature for us to investigate and it would be reasonable for him to pursue them with the Council first.
Manchester City Council (25 000 275)

Statement Closed after initial enquiries Refuse and recycling 24-Jun-2025

Summary: We will not investigate Mr X’s complaint about the Council’s bin contractor not delivering food waste caddy liners to him after several requests and the delay in providing the liners. There is insufficient significant personal injustice to Mr X from the matters complained of to warrant us investigating. We also cannot achieve the outcome he wants.
Lancashire County Council (25 000 288)

Statement Closed after initial enquiries Street furniture and lighting 24-Jun-2025

Summary: We will not investigate this complaint about the Council’s response to the complainants concerns about street lighting, anti-social behaviour and lack of taxi access in the town centre near his home. There is not enough evidence of fault in the Council’s actions. Also, Mr X has not suffered a significant personal injustice.
Redcar & Cleveland Council (25 000 290)

Statement Closed after initial enquiries Child protection 24-Jun-2025

Summary: We will not investigate Ms X’s complaint about the actions of a social worker and the response of Children’s Social Care. This is because it is unlikely investigation by us would lead to a different outcome.
London Borough of Havering (25 000 729)

Statement Closed after initial enquiries Homelessness 24-Jun-2025

Summary: We will not investigate this complaint about the Council’s request that the complainant remove a shed from the garden of her temporary accommodation. This is because there is insufficient evidence of fault by the Council.
London Borough of Bexley (25 000 737)

Statement Closed after initial enquiries Homelessness 24-Jun-2025

Summary: We will not investigate this complaint about the suitability of a final offer of accommodation the Council made to Miss X when she was homeless. It was reasonable for Miss X to use her statutory right of appeal to the county court.
Kent County Council (24 008 301)

Statement Upheld Safeguarding 24-Jun-2025

Summary: Ms C complains the Council took unfounded safeguarding action against her and reached a biased decision. Ms C also complains the Council failed to consider all her complaints. There is no fault in the Council’s decision to start safeguarding. However it is at fault for delay, and the failure to investigate some of Ms C’s complaints. To remedy the complaint the Council has agreed to apologise to Ms C and make service improvements.
Sefton Metropolitan Borough Council (24 009 485)

Statement Not upheld Child protection 24-Jun-2025

Summary: Mrs X complained the Council failed to safeguard her children; failed to provide appropriate respite and failed to provide an appropriate remedy for the complaints it upheld. I find no fault in respect of the safeguarding or respite and consider the remedy provided is in line with the amounts normally recommended by the Ombudsman.

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