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Decision reason: Closed after initial enquiries Not upheld Upheld

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Suffolk County Council (25 003 292)

Statement Closed after initial enquiries Special educational needs 24-Jun-2025

Summary: We cannot investigate Mrs X’s complaint that the Council failed to obtain relevant professional reports as part of an Education, Health and Care needs assessment of her child. This is because Mrs X appealed the content of the Education, Health and Care Plan to the SEND Tribunal, and the law says we cannot investigate.
North Northamptonshire Council (25 003 397)

Statement Closed after initial enquiries Other 24-Jun-2025

Summary: We will not investigate Ms X’s complaint that the Council shared inaccurate information about her to a credit rating agency. The injustice she describes is not significant enough to justify our involvement.
Manchester City Council (25 003 604)

Statement Closed after initial enquiries Refuse and recycling 24-Jun-2025

Summary: We will not investigate Miss X’s complaint about damage to her property caused by the Council’s waste collection contractors. This is because it is reasonable for Miss X to submit a claim to the relevant insurers, and ultimately take the matter to court.
Birmingham City Council (25 003 705)

Statement Closed after initial enquiries Council tax 24-Jun-2025

Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a Valuation Tribunal.
Norfolk County Council (24 023 013)

Statement Closed after initial enquiries Assessment and care plan 24-Jun-2025

Summary: We will not investigate this complaint the Council charged Mrs X for her care while it did a financial assessment. This is because there is insufficient evidence of fault.
Liverpool City Council (24 023 035)

Statement Closed after initial enquiries Parking and other penalties 24-Jun-2025

Summary: We cannot investigate this complaint about the enforcement of a penalty charge for a parking contravention. This is because the complainant has already pursued a court remedy.
Blackpool Borough Council (24 023 163)

Statement Closed after initial enquiries Child protection 24-Jun-2025

Summary: We cannot investigate this complaint about how a Council has exercised its safeguarding duties. The law says we cannot investigate a complaint about the start of court action or what happened in court.
Tameside Metropolitan Borough Council (24 023 170)

Statement Closed after initial enquiries Licensing 24-Jun-2025

Summary: We will not exercise discretion to investigate this complaint about the Council’s failure to resolve Mr X’s complaints about residents of a nearby housing association property since 2022. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner. We have no discretion to investigate complaints about the management of tenancies by social housing landlords.
West Northamptonshire Council (24 023 266)

Statement Closed after initial enquiries Planning applications 24-Jun-2025

Summary: We will not investigate this complaint about planning permission because there was a right of appeal to a Planning Inspector and there is insufficient evidence of fault by the Council to warrant investigation.
Chesterfield Borough Council (24 023 343)

Statement Closed after initial enquiries Other 24-Jun-2025

Summary: We will not investigate this complaint about the actions of the Council’s planning department in 2021. The complaint is late and there is no good reason to investigate now.

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