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Your search has 52372 results

  • London Borough of Hammersmith & Fulham (24 008 841)

    Statement Upheld Homelessness 03-Mar-2025

    Summary: Mr X complained about the way the Council handled his homelessness application. We found fault with the Council’s delay in preparing a Personal Housing Plan for Mr X and in the way it carried out its prevention duty for him. We also found fault in the way the Council communicated with Mr X. The Council’s fault caused injustice to Mr X. The Council has agreed to apologise, to review Mr X’s Personal Housing Plan and to issue a decision ending its prevention duty for Mr X. It has also agreed to make a symbolic payment to recognise Mr X’s distress and to review the Council’s prevention duty process.

  • Devon County Council (24 009 626)

    Statement Upheld Friends and family carers 03-Mar-2025

    Summary: Miss B complained that the Council had failed refund deductions of child benefit from her Special Guardian Allowance to 2019 when she became a special guardian. We found the Council failed to properly consider whether Miss B’s circumstances merited a backdated payment over a longer period. However, the Council has now offered to make a payment of approximately £6,300, representing the deductions back to 2019. We are satisfied this adequately remedies the injustice to Miss B.

  • London Borough of Tower Hamlets (24 010 862)

    Statement Upheld Traffic management 03-Mar-2025

    Summary: Mr X complained the Council allowed road closures and roadworks to be carried out at both ends of the road where he lived at the same time. Mr X is a wheelchair user and had a disabled parking space at his address. He says the road closures and works undertaken prevented him from being able to use his car. Mr X says this caused him to miss medical appointments and negatively impacted his social life. We found fault by the Council. The Council has agreed to apologise to Mr X and provide a financial remedy.

  • Buckinghamshire Council (24 013 488)

    Statement Upheld Special educational needs 03-Mar-2025

    Summary: We have upheld Mrs X’s complaint about delays in the Education, Health and Care needs assessment process for her child, Y. The Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.

  • City of Doncaster Council (24 013 854)

    Statement Upheld Special educational needs 03-Mar-2025

    Summary: We cannot investigate this complaint about the Council’s decision not to name a school in an Education, Health, and Care Plan. Miss X has already appealed the Council’s decision, and the law does not allow us to investigate. Nor will we investigate any complaint about delays in finalising the plan. This is because the Council upheld this part of Miss X’s complaint and agreed to remedy her outstanding injustice.

  • Community Integrated Care (CIC) (24 014 005)

    Statement Closed after initial enquiries Other 03-Mar-2025

    Summary: We will not investigate Mr X’s complaint about the actions of one of the Care Provider’s employees, This is because the matter complained about has not caused Mr X any significant personal injustice which is serious enough to warrant an investigation. Also a further investigation by this office could not add to the response the Care Provider has already given on the matter.

  • New Forest District Council (24 014 725)

    Statement Closed after initial enquiries Allocations 03-Mar-2025

    Summary: We will not investigate Mr X’s complaint about the Councils awarding of his housing priority. Mr X has a right of review and it is reasonable for him to exercise that right. Further we cannot investigate complaints about tenancy management by social landlords.

  • Bespoke Care Services East Dorset Ltd (24 015 195)

    Statement Closed after initial enquiries Domiciliary care 03-Mar-2025

    Summary: We will not investigate this complaint about adult social care provided at home. The Care Provider failed to include the complainant in a care review of her relative, and there have been communication failures. There is no evidence this caused injustice to the person using the service, and the Care Provider has apologised to the complainant. It is unlikely we could add anything further.

  • London Borough of Barnet (24 015 654)

    Statement Upheld Assessment and care plan 03-Mar-2025

    Summary: Mr X complained about the way the Council dealt with Mr Y’s housing and care and support needs. We did not find fault with the actions of the Council’s housing department. The Council’s adult social care department was at fault for failing to complete a proper handover with another council area, insensitively communicating with Mr Y, failing to follow safeguarding procedures and poorly responding to complaints. This caused Mr X frustration and uncertainty and caused Mr Y distress and uncertainty. The Council will apologise for this.

  • Norwich City Council (24 015 807)

    Statement Closed after initial enquiries Allocations 03-Mar-2025

    Summary: We will not investigate this complaint about the complainant’s housing application. This is because there is insufficient evidence of fault by the Council.

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