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Decision reason: Closed after initial enquiries Not upheld Upheld

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Hampshire County Council (24 018 174)

Statement Closed after initial enquiries Child protection 04-Mar-2025

Summary: We will not investigate Miss X’s complaint about the Council’s decision not to consider her complaint about its children and family assessment whilst there are ongoing court proceedings. This is because there is no sign of fault in the Council’s decision.
City of Bradford Metropolitan District Council (24 018 526)

Statement Closed after initial enquiries Parking and other penalties 04-Mar-2025

Summary: We will not investigate Mr X’s complaint about the Council’s refusal to correspond with him about a penalty charge notice issued to a third party. This is because there is not enough evidence of fault by the Council and its actions did not cause Mr X significant injustice.
Birmingham City Council (24 018 583)

Statement Closed after initial enquiries Parking and other penalties 04-Mar-2025

Summary: We will not investigate Mr X’s complaint about the Council’s failure to update its records about several penalty charge notices issued to the former tenant of his property. This is because the Council’s actions did not cause Mr X significant injustice.
London Borough of Camden (24 018 848)

Statement Closed after initial enquiries Other 04-Mar-2025

Summary: We cannot investigate Ms X’s complaint about the actions of the coroners’ office. We do not have the power to investigate the actions of the coroner or the coroners’ office staff who complete administrative tasks on the coroners’ behalf.
Milton Keynes Council (24 019 131)

Statement Closed after initial enquiries Planning applications 04-Mar-2025

Summary: We will not investigate Mr X’s complaint about how the Council implemented new software for its planning systems. This is because there is insufficient injustice to warrant an investigation.
Wirral Metropolitan Borough Council (24 019 334)

Statement Closed after initial enquiries Transport 04-Mar-2025

Summary: We will not investigate this complaint about the application process for a Blue Badge renewal. This is because there is insufficient evidence of fault by the Council.
Solihull Metropolitan Borough Council (24 020 867)

Statement Closed after initial enquiries Trees 04-Mar-2025

Summary: We will not investigate Mrs B’s complaint that Council-owned trees are damaging her property. This is because it is reasonable for Mrs B to take the Council to court.
Sheffield City Council (23 017 818)

Statement Upheld Alternative provision 04-Mar-2025

Summary: The Council failed to properly consider its duty to provide alternative education for Ms X’s child, Z. This led to Z missing out on alternative provision and caused Ms X uncertainty and frustration. In recognition of the injustice caused, the Council has agreed to apologise, pay Ms X £1,200 and carry out service improvements.
London Borough of Hillingdon (23 020 676)

Statement Closed after initial enquiries Enforcement 04-Mar-2025

Summary: We will not investigate this complaint about the Council deciding the use of an outbuilding does not amount to a breach of planning control. There is not enough evidence of fault in the way the Council reached its decision.
Westminster City Council (23 021 384)

Statement Upheld Allocations 04-Mar-2025

Summary: the Council delayed telling Miss X about the residency requirement to be included on the housing register, delayed considering whether to exercise the Council’s discretion to waive that requirement, failed to properly consider Miss X’s representations when deciding not to waive the requirement, carried out a review when Miss X had not asked for one and delayed considering her complaint. An apology, payment to Miss X, reconsideration of whether to exercise discretion to waive the residency requirement and a reminder to officers is satisfactory remedy.

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