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Your search has 55054 results

  • Cornwall Council (25 012 210)

    Statement Upheld Other 22-Sep-2025

    Summary: We have upheld Mr X’s complaint because the Council delayed considering his complaint at stage two of the children’s statutory complaints procedure. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Mr X.

  • London Borough of Hammersmith & Fulham (25 012 355)

    Statement Closed after initial enquiries Parking and other penalties 22-Sep-2025

    Summary: We cannot investigate Mr B’s complaint about a Penalty Charge Notice he received for an alleged moving traffic contravention. This is because Mr B put in an appeal to London Tribunals.

  • London Borough of Lambeth (25 012 401)

    Statement Closed after initial enquiries Parking and other penalties 22-Sep-2025

    Summary: We cannot investigate Mr B’s complaint about a Penalty Charge Notice he received for an alleged moving traffic contravention. This is because Mr B put in an appeal to London Tribunals.

  • London Borough of Southwark (25 013 005)

    Statement Closed after initial enquiries Parking and other penalties 22-Sep-2025

    Summary: We will not investigate Mr B’s complaint about a Penalty Charge Notice for an alleged moving traffic contravention. This is because Mr B appealed to London Tribunals which found the contravention took place. And, the Council considered Mr B’s mitigating circumstances when it responded to his representations.

  • Transport for London (25 013 577)

    Statement Closed after initial enquiries Parking and other penalties 22-Sep-2025

    Summary: We cannot investigate Mr B’s complaint about a Penalty Charge Notice he received for an alleged moving traffic contravention. This is because Mr B put in an appeal to London Tribunals.

  • Plymouth City Council (24 013 399)

    Statement Upheld Assessment and care plan 22-Sep-2025

    Summary: Mrs X complains about the way Plymouth County Council, Livewell Southwest and NHS Devon discharged her father, Mr Y, from hospital. We uphold her complaint. We found fault with the way Mr Y’s discharge was handled. As a result, Mrs X has experienced distress and uncertainty. The organisations have agreed to apologise to Mrs X, make systemic improvements and pay a financial remedy.

  • NHS Devon ICB (24 013 399a)

    Statement Upheld Hospital acute services 22-Sep-2025

    Summary: Mrs X complains about the way Plymouth County Council, Livewell Southwest and NHS Devon discharged her father, Mr Y, from hospital. We uphold her complaint. We found fault with the way Mr Y’s discharge was handled. As a result, Mrs X has experienced distress and uncertainty. The organisations have agreed to apologise to Mrs X, make systemic improvements and pay a financial remedy.

  • Livewell Southwest (24 013 399b)

    Statement Upheld Hospital acute services 22-Sep-2025

    Summary: Mrs X complains about the way Plymouth County Council, Livewell Southwest and NHS Devon discharged her father, Mr Y, from hospital. We uphold her complaint. We found fault with the way Mr Y’s discharge was handled. As a result, Mrs X has experienced distress and uncertainty. The organisations have agreed to apologise to Mrs X, make systemic improvements and pay a financial remedy.

  • Westmorland and Furness Council (24 013 697)

    Statement Upheld Safeguarding 22-Sep-2025

    Summary: Ms X complains the Council did not properly investigate a safeguarding referral. She also complaints it delayed providing her with a copy of its report and communicated with her poorly. She says this caused her and her family avoidable and unnecessary distress. We find no fault with the Council’s safeguarding investigation. We find fault with the Council’s communication and delay providing Ms X with the report, which caused Ms X injustice. We are satisfied the action taken by the Council has remedied the injustice to Ms X.

  • Wokingham Borough Council (24 016 383)

    Statement Upheld Special educational needs 22-Sep-2025

    Summary: Mrs B complained the Council delayed completing an annual review and in issuing a final EHC Plan, failed to put in place provision in the EHC Plan, delayed providing her with a personal budget and gave her conflicting information about whether the Council would complete a full reassessment. The Council delayed completing the annual review and in issuing a final EHC Plan, the Council’s decision making and communications about the reassessment were not clear and the Council delayed paying the personal budget and in responding to a complaint. That caused Mrs B significant distress, denied her right of appeal and meant her son missed out on provision. An apology, payment to Mrs B, a training session for officers and review of procedures is satisfactory remedy.

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