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Decision reason: Closed after initial enquiries Not upheld Upheld

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North Northamptonshire Council (24 020 182)

Statement Closed after initial enquiries Other 05-Mar-2025

Summary: We cannot investigate Mr X’s complaint about the contents of a report written by the Council. The matter has been considered in court and so we have no power to investigate it.
East Suffolk Council (24 020 223)

Statement Closed after initial enquiries Council tax 05-Mar-2025

Summary: We will not investigate this complaint about Council tax premiums as this is a matter for the courts or tribunal.
Plymouth City Council (24 020 245)

Statement Closed after initial enquiries Parking and other penalties 05-Mar-2025

Summary: We will not investigate this complaint about a parking penalty charge notice as it is reasonable to expect the complainant to have followed the appeal process provided in law, ultimately to the Traffic Penalty Tribunal.
Gateshead Metropolitan Borough Council (24 020 865)

Statement Closed after initial enquiries Other 05-Mar-2025

Summary: We cannot investigate Miss B’s complaint about the Council’s failure to maintain one of its properties. This is because we cannot investigate complaints about the management of social housing by councils.
Essex County Council (24 020 866)

Statement Closed after initial enquiries Highway repair and maintenance 05-Mar-2025

Summary: We will not investigate Mr B’s complaint about the Council’s refusal of his compensation claim after he was injured whilst cycling. This is because it is reasonable for Mr B to take the Council to court.
Plymouth City Council (23 014 786)

Statement Closed after initial enquiries Antisocial behaviour 05-Mar-2025

Summary: We will not investigate this complaint about the actions of a Council officer involved in an anti-social behaviour case involving the complainants. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant investigation.
Barchester Healthcare Homes Limited (23 018 749)

Statement Upheld Residential care 05-Mar-2025

Summary: There was fault in the way the care home communicated with Mr B about the care it provided to his wife, its record keeping, and its care planning. This fault has caused distress and the Home has agreed to apologise, pay a financial remedy and carry out a service improvement.
London Borough of Hillingdon (24 016 848)

Statement Closed after initial enquiries Planning applications 05-Mar-2025

Summary: We will not investigate this complaint about the Council’s handling of a planning enforcement case, an associated freedom of information (FoI) request, and the subsequent complaint process. There is not enough evidence of fault in the way the Council determined the enforcement case, it is reasonable to expect the complainant to refer any FoI concerns to the Information Commissioner, and it is not a good use of our resources to pursue any concerns about the Council’s complaint process in isolation.
Transport for London (24 018 981)

Statement Closed after initial enquiries Parking and other penalties 05-Mar-2025

Summary: We will not investigate Mr X’s complaint about a penalty charge notice. This is because it would be reasonable for Mr X to appeal.
London Borough of Newham (23 019 189)

Statement Upheld Antisocial behaviour 05-Mar-2025

Summary: Miss X complains about the Council’s handling of her reports of noise nuisance and antisocial behaviour. She says this impacted her health. We find the Council at fault which caused Miss injustice. The Council has agreed to apologise to Miss X and issue its decision without further delay.

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