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Your search has 55054 results

  • Cornwall Council (25 004 326)

    Statement Closed after initial enquiries Alternative provision 23-Sep-2025

    Summary: We will not investigate Ms M’s complaint about arrangements for her daughter G’s education because there is not enough evidence of fault to justify an investigation.

  • London Borough of Camden (25 004 333)

    Statement Closed after initial enquiries Other 23-Sep-2025

    Summary: We will not investigate Mr X’s complaint about the Council’s position relating to the lawfulness of a vehicle crossover. There is insufficient evidence of fault and it is unlikely an investigation would reach a different outcome.

  • Cambridgeshire County Council (25 004 432)

    Statement Upheld Special educational needs 23-Sep-2025

    Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

  • Luton Borough Council (24 019 000)

    Statement Upheld Safeguarding 23-Sep-2025

    Summary: Ms X complained the Council has failed to properly investigate or take appropriate action in relation to safeguarding concerns raised in relation to Mrs Y. She also complained about poor communication and a failure to keep her informed. We found there is no evidence of fault in the way the Council responded to concerns about Mrs Y’s wellbeing. However the Council’s poor communication and failure to keep Ms X informed is fault. This fault has caused Ms X distress, worry and uncertainty. The Council will apologise and make a payment to remedy this injustice.

  • Essex County Council (24 019 303)

    Statement Upheld School transport 23-Sep-2025

    Summary: Mrs X complains the Council has not dealt properly with school transport for her son, causing distress and financial loss. The Council is at fault because it did not initially respond to Mrs X’s complaints and did not properly consider whether transport for Y was suitable. Mrs X suffered distress and financial loss. The Council should apologise, pay Mrs X £150 for time and trouble, backdate Y’s travel allowance, pay Mrs X £250 for avoidable distress, review Y’s transport provision and review its policy.

  • North Yorkshire Council (24 019 339)

    Statement Upheld Special educational needs 23-Sep-2025

    Summary: Mrs X complained the Council delayed completing Z’s Education, Health and Care (EHC) needs assessment and issuing his EHC plan. Mrs X also complained the Council failed to provide Z with suitable alternative education provision, in line with its section 19 duty, and failed to communicate effectively. We have found the Council acted with fault. This caused Z an injustice in the form of missed education provision. This also caused avoidable distress and time and trouble. The Council has agreed to provide a written apology. The Council has also agreed to pay financial remedies to recognise Z’s loss of suitable education provision and Mrs X’s avoidable time and trouble. There are parts of Mrs X's complaint we have not investigated. We explain why in our decision statement.

  • North Yorkshire Council (24 019 342)

    Statement Upheld Special educational needs 23-Sep-2025

    Summary: Mrs X complained the Council delayed completing P’s Education, Health and Care (EHC) needs assessment and issuing her EHC plan. Mrs X also complained the Council failed to provide P with suitable alternative education provision, in line with its section 19 duty, and failed to communicate effectively. We have found the Council acted with fault. This caused P an injustice in the form of missed education provision. This also caused avoidable distress and time and trouble. The Council has agreed to provide a written apology. The Council has also agreed to pay financial remedies to recognise P’s loss of suitable education provision and Mrs X’s avoidable time and trouble. There are parts of Mrs X's complaint we have not investigated. We explain why in our decision statement.

  • Surrey County Council (24 019 955)

    Statement Upheld Highway repair and maintenance 23-Sep-2025

    Summary: Mr X complained the Council failed to act to address flooding on a road he uses daily. We found evidence of delay by the Council and that it did not clearly communicate with Mr X. The Council agreed to apologise to Mr X and write to him explaining what action it will take to resolve the flooding.

  • Nottinghamshire County Council (24 020 005)

    Statement Upheld Special educational needs 23-Sep-2025

    Summary: We found fault on Miss Y’s complaint about the Council failing to provide her son with a suitably qualified and trained tutor, experienced in working with young people with autism and anxiety. It failed to show it considered whether the tutor was appropriately trained. Nor did it show steps it took to find an alternative tutor when alerted to the tutor’s shortcomings. The Council agreed to send her an apology for the failings found and remind relevant officers of the need to check whether tutors meet specified criteria and to consider whether it, or the provider, could act to resolve the problem. It would also remind officers of the need to promptly look for an alternative tutor where criteria are not met. There was no fault on Miss Y’s complaint about it failing to reimburse her when she paid the second tutor’s shortfall in wages when changing employer. This was a contractual matter for the tutor and employer.

  • Nottingham City Council (24 022 306)

    Statement Closed after initial enquiries Other 23-Sep-2025

    Summary: We will not investigate Ms X’s complaint about the Council’s handling of her requests for information when it was trying to recover unpaid council tax. The issues raised are either about matters that have been subject to court action or are best considered by the Information Commissioner’s Office.

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