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SearchResult - Local Government and Social Care Ombudsman

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Your search has 52233 results

  • Dudley Metropolitan Borough Council (24 000 293)

    Statement Upheld Homelessness 13-Mar-2025

    Summary: The Council failed to arrange interim accommodation for Mr B and his son, K, when they were homeless and it did not provide sufficient support to safeguard and promote K’s welfare. As a result, Mr B and K were sofa surfing for around four months. While the Council does not agree with our findings, it has agreed to apologise and make payments to Mr B and K. It has also agreed to make service improvements.

  • City of London (24 001 090)

    Statement Upheld Local welfare payments 13-Mar-2025

    Summary: Miss X complained about the support the Council provided to her under its Emergency Support Scheme. There was fault in how the Council fulfilled the award it made to Miss X under its Emergency Support Scheme in late 2023. This caused Miss X some avoidable frustration but did not cause any further injustice. The Council agreed to apologise to Miss X and review the information it provides to applicants about the scheme.

  • Birmingham City Council (24 001 097)

    Statement Upheld Refuse and recycling 13-Mar-2025

    Summary: We have completed our investigation. The Council was at fault. It failed repeatedly to provide an assisted collection refuse service to Mr X. It failed to communicate clearly with Mr X. The Council should apologise to Mr X and make a symbolic payment to him.

  • St Helens Metropolitan Borough Council (24 001 240)

    Statement Upheld Assessment and care plan 13-Mar-2025

    Summary: Mrs P complained on behalf of her father, Mr B, that the Council failed to involve herself and her father in his care planning. She says this meant his wishes were not considered. We have found the Council at fault for inaccuracies in its care records and for failing to follow its published complaints policy. The Council has agreed to apologise to Mrs P for failing to follow its published complaints policy.

  • Dacorum Borough Council (24 011 685)

    Statement Upheld Planning advice 13-Mar-2025

    Summary: Mr D complained the Council wrongly advised him that he was able to install a fence that did not comply with planning regulations. As a result, he now has to remove or reduce the fence, causing him distress and considerable expense. Mr D also complained the Council delayed responding to his complaint and failed to properly remedy the distress he has been caused. The Council has accepted there was fault and agreed to take the actions set out at the end of this statement to remedy the injustice caused.

  • Calderdale Metropolitan Borough Council (24 011 752)

    Statement Closed after initial enquiries Antisocial behaviour 13-Mar-2025

    Summary: We will not investigate Miss X’s complaint about the Council’s response to concerns regarding her neighbour’s property. There is no evidence of fault, and further investigation would not change the outcome. Additionally, the other matters are late and there is not a good reason for the delay.

  • Cornwall Council (24 015 184)

    Statement Closed after initial enquiries Charging 13-Mar-2025

    Summary: We will not investigate Mrs X’s complaint about the Council deciding her mother Ms Y owns a property so can contribute to her care fees, and it not properly considering evidence Mrs X provided to challenge the decision. There is not enough evidence of fault by the Council to warrant us investigating.

  • Stockport Metropolitan Borough Council (24 015 505)

    Statement Closed after initial enquiries Allocations 13-Mar-2025

    Summary: We will not investigate Mr X’s complaint about the points awarded on the Council’s housing register because there is insufficient evidence of fault in its decision-making process to justify our involvement. We cannot investigate complaints about the Council’s actions as social landlord.

  • London Borough of Haringey (24 015 857)

    Statement Closed after initial enquiries Assessment and care plan 13-Mar-2025

    Summary: We will not investigate Miss X’s complaint that the Council failed to complete timely carer’s assessments and communicate effectively. This is because we could not add to the Council’s investigation.

  • Lincolnshire County Council (24 016 076)

    Statement Closed after initial enquiries Special educational needs 13-Mar-2025

    Summary: We will not investigate this complaint about special educational needs provision for Ms X and communications adjustments for her and her mother, Ms Y. Doing so would be unlikely to lead to any worthwhile outcome, as there is not enough evidence of fault in the Council’s actions up to September 2024 to warrant investigation, and after that Ms X and Ms Y had a right of appeal to a Tribunal it would have been reasonable to use.

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