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Decision reason: Closed after initial enquiries Not upheld Upheld

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Milton Keynes Council (24 023 454)

Statement Upheld Child protection 01-Oct-2025

Summary: We will not investigate this complaint about how the Council considered a safeguarding matter, nor its handling of Mr X’s complaint. Further investigation would not add to the findings the Council has already made, and the Council has offered a suitable remedy to Mr X for the injustice caused by delays in complaint handling.
Devon County Council (25 000 250)

Statement Not upheld Alternative provision 01-Oct-2025

Summary: Mrs B complained that the Council failed to provide a suitable alternative education for her daughter C since she started attending her current school in January 2025. We have not found fault with actions of the Council.
London Borough of Ealing (25 001 406)

Statement Closed after initial enquiries Antisocial behaviour 01-Oct-2025

Summary: We will not investigate this complaint about the Council’s handling of Mr X’s concerns about antisocial behaviour and safeguarding. There is insufficient evidence of fault which would warrant an investigation.
London Borough of Lambeth (25 001 904)

Statement Closed after initial enquiries Noise 01-Oct-2025

Summary: We will not investigate this complaint about how the Council responded to a noise nuisance concern. This is because further investigation would not lead to a different outcome.
Whitley Bay High School (25 002 689)

Statement Upheld School admissions 01-Oct-2025

Summary: Mrs Y complains about the way the school admissions appeal hearing was conducted following Whitley Bay High School’s decision to refuse her child a place. We find procedural fault because the notes of the hearing are not compliant with the School Admissions Appeal Code as they do not demonstrate how the panel made its decision and voted. The School will offer Mrs Y a fresh appeal with a different panel and clerk and arrange refresher training to ensure that panels and clerks are aware of their duty to document their decision making in line with the Code.
London Borough of Ealing (25 002 996)

Statement Closed after initial enquiries Child protection 01-Oct-2025

Summary: we will not investigate Mr F’s complaint the Council has dismissed his concerns about the impact of his ex-partner’s conduct on their child because there is nothing we could add to the Council’s response and nothing worthwhile we could achieve.
South Cambridgeshire District Council (25 009 576)

Statement Closed after initial enquiries Councillor conduct and standards 01-Oct-2025

Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because we are unlikely to find fault and the complainant has not suffered significant injustice.
North Northamptonshire Council (25 009 733)

Statement Closed after initial enquiries Other 01-Oct-2025

Summary: We will not investigate this complaint about the Council defending a legal claim. This is because the law does not allow us to investigate matters which are connected to court proceedings or employment matters.
Hampshire County Council (25 010 026)

Statement Closed after initial enquiries Highway repair and maintenance 01-Oct-2025

Summary: We will not investigate Mr X’s complaint that his car was damaged by a pothole which the Council had failed to repair. This is because it is reasonable for Mr X to take the Council to court.
Birmingham City Council (25 010 062)

Statement Closed after initial enquiries Refuse and recycling 01-Oct-2025

Summary: We will not investigate Mr X’s complaint about the Council’s failure to collect waste bins due to industrial action. This is because we have no jurisdiction to investigate matters which affect all or most people in the Council’s area.

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