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Decision reason: Closed after initial enquiries Not upheld Upheld

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East Sussex County Council (25 004 464)

Statement Closed after initial enquiries Safeguarding 16-Oct-2025

Summary: Mr X complains about how a Council and NHS Trust provided care to his father and safeguarded both his father and his mother between 2022 and 2024. We cannot consider Mr X’s complaints about events between 2022 and 2023 because these are late. We will not consider a complaint about how medication was used in 2024 because this is being considered by the coroner. Once the coroner’s considerations are complete, Mr X can ask us to look at this part of the complaint.
Sussex Partnership NHS Foundation Trust (25 004 464a)

Statement Closed after initial enquiries Mental health services 16-Oct-2025

Summary: Mr X complains about how a Council and NHS Trust provided care to his father and safeguarded both his father and his mother between 2022 and 2024. We cannot consider Mr X’s complaints about events between 2022 and 2023 because these are late. We will not consider a complaint about how medication was used in 2024 because this is being considered by the coroner. Once the coroner’s considerations are complete, Mr X can ask us to look at this part of the complaint.
Cambridgeshire County Council (25 004 813)

Statement Closed after initial enquiries Transition from childrens services 16-Oct-2025

Summary: We will not investigate Mrs X’s complaint the Council delayed moving her daughter, Miss Y, from her children’s residential placement to an adult one. Any outstanding injustice is not significant enough to warrant an investigation and our involvement would be unlikely to achieve anything meaningful.
City of Doncaster Council (25 005 338)

Statement Upheld Special educational needs 16-Oct-2025

Summary: We have upheld this complaint because the Council delayed completing the review of an Education Health and Care Plan. The Council has agreed to resolve the complaint by providing a remedy for the injustice this caused. The complainant needs to complete the complaints process about other matters.
London Borough of Barnet (25 005 401)

Statement Closed after initial enquiries Allocations 16-Oct-2025

Summary: We will not investigate Mr X’s complaint about the Council making an unsuitable offer of permanent accommodation to him. There is insufficient evidence of fault and injustice to justify an investigation.
West Northamptonshire Council (25 005 613)

Statement Closed after initial enquiries Special educational needs 16-Oct-2025

Summary: We will not investigate Miss X’s complaint that the Council delayed naming a school in her child’s Education Health and Care Plan. This is because it was reasonable for Miss X to have appealed to a tribunal.
Gateshead Metropolitan Borough Council (25 005 830)

Statement Upheld Child protection 16-Oct-2025

Summary: We have upheld Miss X’s complaint about the Council’s refusal to consider her complaints under the statutory procedure for children’s social care. The Council has now agreed to investigate Miss X’s complaint under the statutory procedure. This provides a proportionate remedy for the injustice caused.
Wakefield City Council (25 005 928)

Statement Closed after initial enquiries Residential care 16-Oct-2025

Summary: We will not investigate this complaint about the care Mr X’s mother in law received at her care home before she passed away in September 2023. This is because the complaint is late and there are no good reasons to consider it now.
North Northamptonshire Council (25 006 030)

Statement Closed after initial enquiries Allocations 16-Oct-2025

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
Essex County Council (25 006 074)

Statement Upheld Special educational needs 16-Oct-2025

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

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