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Your search has 52298 results

  • Cheshire East Council (24 021 972)

    Statement Closed after initial enquiries Other 02-Apr-2025

    Summary: We will not investigate this complaint about a telegraph pole installed near the complainant’s home. This is because we are unlikely to find fault by the Council.

  • London Borough of Lewisham (24 022 957)

    Statement Upheld Other 02-Apr-2025

    Summary: We will not investigate Mrs X’s complaint the Council failed to respond to her stage two complaint under the children statutory complaints procedure within the required timescales. This is because the Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.

  • Surrey County Council (24 023 046)

    Statement Closed after initial enquiries Child protection 02-Apr-2025

    Summary: We will not investigate Mrs X’s complaint. The Information Commissioner is better placed to consider Mrs X’s complaint about inaccurate information held by the Council. Other matters would first need to be raised through the Council’s complaints procedure.

  • Chichester District Council (24 023 324)

    Statement Closed after initial enquiries Enforcement 02-Apr-2025

    Summary: We will not investigate Mr B’s complaint about the Council asking him to remove cladding from his property. This is because it is reasonable for Mr B to put in an appeal to the Planning Inspector.

  • Durham County Council (25 000 066)

    Statement Closed after initial enquiries Highway repair and maintenance 02-Apr-2025

    Summary: We will not investigate Ms B’s complaint that her dog suffered injuries due to the Council’s failure to maintain a playing field. This is because it is reasonable for Ms B to pursue her compensation claim by taking the Council to court.

  • Kent County Council (24 002 261)

    Statement Upheld Charging 01-Apr-2025

    Summary: Mrs X complained the Council incorrectly calculated Mr Y’s care and support charges, and did not tell her about an outstanding debt. The charges were unaffordable and this caused distress. We found no fault in the Council’s financial assessments or in its consideration of Mr Y’s Disability Related Expenditure. It also kept Mrs X updated about Mr Y’s care charges. The Council was at fault for not contacting Mrs X to reassess Mr Y’s Disability Related Expenditure and for not telling her the outcome of its review. It agreed to apologise for the frustration and uncertainty this caused.

  • Somerset Council (24 004 911)

    Statement Upheld Assessment and care plan 01-Apr-2025

    Summary: Mr X complained about the Council’s handling of his son, Mr Y’s, case after he made a referral to Adult Social Care Services in March 2023. He said Mr Y has had seven allocated social workers since March 2023 which delayed Mr Y getting the relevant care assessments and support he required. The Council was at fault for the delay in carrying out the necessary assessments. The Council has agreed to apologise and make a payment to recognise the distress, frustration and uncertainty this has caused. It also agreed to create an action plan to improve handovers when a case is reallocated to a new social worker.

  • London Borough of Brent (24 005 379)

    Statement Upheld Homelessness 01-Apr-2025

    Summary: Miss X complained about the way the Council housed her and handled her housing application. She said it affected her mental health and money, and made her feel distressed and uncertain. We find the Council at fault and this caused injustice. The Council will say sorry. The Council already offered Miss X a payment. The Council will keep that offer open to Miss X.

  • Kirklees Metropolitan Borough Council (24 005 959)

    Statement Upheld Charging 01-Apr-2025

    Summary: Ms X complained the Council was at fault when it wrongly charged for social care provision for her adult son, Mr Y and did not help her with the associated disability-related expenditure (DRE) payments. Ms X also complained the Council sent her invoices when she was not Mr Y’s appointee. The Council was not at fault when it charged Mr Y for his social care provision and was not at fault for the help provided with Mr Y’s DRE payments. The Council was at fault for sending Ms X, Mr Y’s invoices when she was not Mr Y’s appointee. This caused Ms X frustration and the Council will apologise.

  • Royal Borough of Kingston upon Thames (24 006 496)

    Statement Upheld Homelessness 01-Apr-2025

    Summary: Mr Y complained about the Council’s actions and lack of support when he approached it for homelessness advice. This led to him to being housed out of the area and he is now ineligible for its housing register. This caused him significant distress impacting on his mental health and wellbeing. We found the Council at fault. It agreed to make an apology, pay a further symbolic payment, and make a decision about a housing register application.

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