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Decision reason: Closed after initial enquiries Not upheld Upheld

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Your search has 52687 results

Walsall Metropolitan Borough Council (25 002 492)

Statement Closed after initial enquiries Council tax 03-Jun-2025

Summary: We will not investigate this complaint about liability for Council tax because there is a right of appeal to a Valuation Tribunal.
Luton Borough Council (25 002 535)

Statement Closed after initial enquiries Housing benefit and council tax benefit 03-Jun-2025

Summary: We will not investigate this complaint about an overpayment of housing benefit as there is a right of appeal to a tribunal.
Northumberland County Council (25 002 859)

Statement Closed after initial enquiries Planning applications 03-Jun-2025

Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault.
Rochdale Metropolitan Borough Council (25 003 316)

Statement Closed after initial enquiries Councillor conduct and standards 03-Jun-2025

Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of councillors. This is because we are unlikely to find fault and the complainant has not suffered significant injustice.
Hampshire County Council (25 003 345)

Statement Closed after initial enquiries Other 03-Jun-2025

Summary: We will not investigate Mrs X’s complaint about an alleged data breach by the Council. This is because complaints about data matters such as this, are best considered and decided by the Information Commissioner’s Officer.
North Northamptonshire Council (24 010 932)

Statement Not upheld School transport 03-Jun-2025

Summary: Mrs X complained that the Council failed to properly consider all the relevant information when she appealed its decision to deny school transport assistance for her son Y. She said the decision has had significant negative impacts; causing anxiety, stress and logistical challenges for Y and the family. We find no fault in the way the Council made its decision. Because of this we cannot question the outcome.
London Borough of Brent (24 011 018)

Statement Upheld Special educational needs 03-Jun-2025

Summary: Miss X complained the Council failed to properly support her child, Y’s, special educational needs. There was fault in how the Council failed to keep Y’s alternative education under review and how it decided to withdraw school transport. As a result, Y missed out on education for over a term and this caused Miss X avoidable inconvenience and distress. The Council agreed to apologise, pay Miss X a financial remedy and issue reminders to its staff.
Brighton & Hove City Council (24 011 749)

Statement Upheld Special educational needs 03-Jun-2025

Summary: Ms X complained the Council failed to secure provision set out in Y’s Education, Health and Care Plan once they moved into its area. The Council is at fault for not securing Y’s provision, causing a loss of education. The Council has agreed to apologise, make a payment to recognise the loss of education and put provision in place and act to prevent recurrence.
London Borough of Newham (24 012 473)

Statement Upheld Special educational needs 03-Jun-2025

Summary: Mr X complained the Council did not secure the special educational provision listed in his child’s, Y’s, Education Health and Care Plan. We find the Council failed to secure speech and language therapy and occupational therapy it should have, and had poor complaint handling. This caused injustice in the form of missed educational provision, distress and time and trouble. The Council agreed to apologise and make a symbolic payment to remedy the injustice.
Slough Borough Council (24 012 622)

Statement Closed after initial enquiries Planning applications 03-Jun-2025

Summary: We will not investigate this complaint about the Council making inconsistent decisions on planning applications for works to a window. There is insufficient evidence of fault in the way the Council reached its decision to approve the works, and they do not cause the complainant a significant personal injustice.

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